At a Glance
- Tasks: Support shop managers and lead volunteers to create a vibrant retail environment.
- Company: Join Birmingham Hospice, UK Charity Shop of the Year 2024/25.
- Benefits: Enjoy generous leave, retail discounts, and skill development opportunities.
- Other info: Be part of a diverse team that values inclusion and belonging.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Enthusiasm, reliability, and a passion for helping others are key.
The predicted salary is between 19827 - 19827 € per year.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
DORRIDGE
Hours: 30 per week
Closing Date: 22nd May 2026
Salary: £19,827 (£24,784 full time equivalent)
Join Our Award-Winning Charity Retail Team at Birmingham Hospice!
Are you a motivated, organised individual looking for a meaningful new challenge? Do you want to be part of something truly special where every shift helps make a real difference? We’re proud to be UK Charity Shop of the Year 2024/25, and we’re looking for a Relief Assistant Shop Manager (RASM) to join our dynamic retail team at our Dorridge shop. Our shops play a vital role in raising funds to support compassionate end-of-life care for patients and families across Birmingham and Solihull.
Why Join Us?
At Birmingham Hospice, our charity shops are more than just retail spaces they’re community hubs powered by generosity, kindness, and purpose. Every donated item and every sale helps us provide specialist care to those who need it most.
As a Relief Assistant Shop Manager, you’ll be a key part of this mission, stepping in to support our shops across Birmingham when needed. Whether you’re covering holidays or lending a hand during busy periods, your contribution will help keep our shops thriving.
What You’ll Be Doing:
- Supporting and stepping in for Shop Managers to keep daily operations running smoothly
- Leading and motivating volunteers to create a welcoming, high-performing shop environment
- Maximising sales and donations to meet income targets
- Helping with sorting, pricing, and displaying donated goods to showcase their value
- Delivering outstanding customer service to every donor and shopper
We’ll provide all the training you need; what matters most is your enthusiasm, reliability, and drive to make a difference.
What You’ll Gain:
- Generous benefits package including enhanced annual leave and retail discount schemes
- The chance to develop new skills and grow your confidence
- The satisfaction of knowing your work directly supports local families
- A supportive, friendly team that values your contribution
Join Birmingham Hospice and help us turn second-hand treasures into first-class care. The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We value each person as an individual whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging.
We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Assistant Shop Manager (RASM) in Knowle employer: The Hospice Charity Partnership
At Birmingham Hospice, we pride ourselves on being more than just a charity shop; we are a community hub dedicated to making a meaningful impact in the lives of local families. As an Assistant Shop Manager, you will enjoy a supportive work culture that values your contributions, offers generous benefits including enhanced annual leave and retail discounts, and provides ample opportunities for personal and professional growth. Join our award-winning team and be part of a mission that transforms second-hand treasures into first-class care.
Contact Detail:
The Hospice Charity Partnership Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager (RASM) in Knowle
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the charity sector. A personal recommendation can go a long way in landing that Assistant Shop Manager role.
✨Tip Number 2
Show your passion! When you get that interview, make sure to express why you want to work for Birmingham Hospice specifically. Share your enthusiasm for their mission and how you can contribute to their community-focused approach.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've led a team or handled customer service challenges. Being able to share real-life examples will demonstrate your skills and fit for the Relief Assistant Shop Manager position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Shop Manager (RASM) in Knowle
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting our mission at Birmingham Hospice.
Highlight Relevant Experience:Make sure to mention any previous experience in retail or managing teams. We love seeing how your skills can contribute to our dynamic shop environment, so don’t hold back on showcasing what you’ve done!
Tailor Your Application:Take a moment to customise your application for the Relief Assistant Shop Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at The Hospice Charity Partnership
✨Know the Mission
Before your interview, take some time to understand Birmingham Hospice's mission and values. This role is all about making a difference in the community, so be ready to discuss how your personal values align with theirs.
✨Showcase Your Soft Skills
As an Assistant Shop Manager, you'll need to lead and motivate volunteers. Think of examples from your past experiences where you've demonstrated leadership, teamwork, or excellent customer service. Be prepared to share these stories during your interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy shop or resolving a customer complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and the organisation. You might ask about the team culture or how success is measured in the shop. It’s a great way to demonstrate your enthusiasm!
