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- Tasks: Support shop managers and lead volunteers to create a welcoming retail environment.
- Company: Join Birmingham Hospice, an award-winning charity making a real difference.
- Benefits: Generous leave, retail discounts, and skill development opportunities.
- Other info: Dynamic team culture embracing diversity and inclusion.
- Why this job: Be part of a mission that supports local families through compassionate care.
- Qualifications: Enthusiasm, reliability, and a drive to make a difference are key.
The predicted salary is between 19827 - 19827 £ per year.
Hours: 30 per week
Closing Date: 22nd May 2026
Salary: £19,827 (£24,784 full time equivalent)
Join Our Award-Winning Charity Retail Team at Birmingham Hospice!
Are you a motivated, organised individual looking for a meaningful new challenge? Do you want to be part of something truly special where every shift helps make a real difference? We’re proud to be UK Charity Shop of the Year 2024/25, and we’re looking for a Relief Assistant Shop Manager (RASM) to join our dynamic retail team at our Dorridge shop. Our shops play a vital role in raising funds to support compassionate end-of-life care for patients and families across Birmingham and Solihull.
Why Join Us?
At Birmingham Hospice, our charity shops are more than just retail spaces they’re community hubs powered by generosity, kindness, and purpose. Every donated item and every sale helps us provide specialist care to those who need it most. As a Relief Assistant Shop Manager, you’ll be a key part of this mission, stepping in to support our shops across Birmingham when needed. Whether you’re covering holidays or lending a hand during busy periods, your contribution will help keep our shops thriving.
What You’ll Be Doing:
- Supporting and stepping in for Shop Managers to keep daily operations running smoothly
- Leading and motivating volunteers to create a welcoming, high-performing shop environment
- Maximising sales and donations to meet income targets
- Helping with sorting, pricing, and displaying donated goods to showcase their value
- Delivering outstanding customer service to every donor and shopper
We’ll provide all the training you need what matters most is your enthusiasm, reliability, and drive to make a difference.
What You’ll Gain:
- Generous benefits package including enhanced annual leave and retail discount schemes
- The chance to develop new skills and grow your confidence
- The satisfaction of knowing your work directly supports local families
- A supportive, friendly team that values your contribution
Join Birmingham Hospice and help us turn second-hand treasures into first-class care. The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We value each person as an individual whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Assistant Shop Manager (RASM) in Heath employer: The Hospice Charity Partnership
Contact Detail:
The Hospice Charity Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager (RASM) in Heath
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a new role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with people in the charity sector. Join groups related to retail management and engage in discussions to showcase your passion and expertise.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to Birmingham Hospice and express your interest in the Relief Assistant Shop Manager role. A personal touch can make all the difference!
✨Tip Number 4
Prepare for interviews by researching Birmingham Hospice’s mission and values. Show how your skills align with their goals, and don’t forget to highlight your enthusiasm for making a difference in the community!
We think you need these skills to ace Assistant Shop Manager (RASM) in Heath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting our mission at Birmingham Hospice.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Relief Assistant Shop Manager role. We love seeing how your skills can contribute to our dynamic retail team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better without sifting through too much info.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our award-winning charity retail team.
How to prepare for a job interview at The Hospice Charity Partnership
✨Know the Mission
Before your interview, take some time to understand Birmingham Hospice's mission and values. Familiarise yourself with how their charity shops contribute to end-of-life care. This will not only show your genuine interest but also help you articulate how your skills align with their goals.
✨Showcase Your Leadership Skills
As a Relief Assistant Shop Manager, you'll be leading volunteers and ensuring smooth operations. Prepare examples from your past experiences where you've successfully motivated a team or handled challenging situations. This will demonstrate your capability to step in and manage effectively.
✨Emphasise Customer Service
Outstanding customer service is key in this role. Think of specific instances where you've gone above and beyond for customers or donors. Be ready to discuss how you would create a welcoming environment in the shop, as this aligns perfectly with their community-focused approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the organisation. You might ask about the training provided for new staff or how they measure success in their shops. This shows you're not just interested in the job, but also in contributing to their mission.