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- Tasks: Support shop managers, lead volunteers, and maximise sales in a vibrant charity shop.
- Company: Birmingham Hospice, UK Charity Shop of the Year 2024/25.
- Benefits: Generous leave, retail discounts, and training opportunities.
- Other info: Join a friendly team and be part of a meaningful mission.
- Why this job: Make a real difference while gaining valuable skills in a supportive environment.
- Qualifications: Enthusiasm, reliability, and a desire to help; no experience needed.
The predicted salary is between 19881 - 24852 £ per year.
West Bromwich Clearance Store and Surrounding Areas
Hours: 30 hours per week
Closing Date: 22 May 2026
Salary: £19,881 (£24,852 full time equivalent)
DBS Check: Basic
Looking for a role that's more than just a job? At Birmingham Hospice, every item you sort, every customer you greet, and every hour you work helps fund specialist care for local families when they need it most. As the UK Charity Shop of the Year 2024/25, our shops are vibrant, welcoming spaces full of purpose - and you could be at the heart of them.
We're searching for a Relief Assistant Shop Manager to support our friendly retail teams, primarily at our brand-new West Bromwich shop and occasionally across Birmingham when needed. If you're positive, organised, and enjoy working with people, this could be your perfect next step.
Why You'll Love Working With Us
- Supportive, friendly retail family who value what you bring
- Opportunities to grow your skills and confidence
- Generous benefits package, including enhanced annual leave and retail discounts
- The feel-good factor of knowing your work directly supports local hospice care
Why Join Us?
At Birmingham Hospice, our charity shops are more than just retail spaces - they're community hubs powered by generosity, kindness, and purpose. Every donated item and every sale helps us provide specialist care to those who need it most. As a Relief Assistant Shop Manager, you'll be a key part of this mission, stepping in to support our shops across Birmingham when needed. Whether you're covering holidays or lending a hand during busy periods, your contribution will help keep our shops thriving.
What You'll Be Doing:
- Supporting and stepping in for Shop Managers to keep daily operations running smoothly
- Welcoming, leading and motivating volunteers
- Helping maximise sales and donations so our shops thrive and meet our targets
- Sorting, pricing and displaying pre-loved treasures
- Delivering outstanding customer service to every donor and shopper
No previous charity shop experience? No problem - we'll provide all the training you need. What matters most is your enthusiasm, reliability, and desire to make a difference.
What You'll Gain:
- Generous benefits package including enhanced annual leave and retail discount schemes
- The chance to develop new skills and grow your confidence
- The satisfaction of knowing your work directly supports local families
- A supportive, friendly team that values your contribution
Ready to Join a Team That Truly Matters? Join Birmingham Hospice and help us turn second-hand treasures into first-class care.
Assistant Shop Manager (RASM) - West Bromwich in Birmingham employer: The Hospice Charity Partnership
Contact Detail:
The Hospice Charity Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager (RASM) - West Bromwich in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a new role. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with people in the charity sector. Join groups related to retail and charity work, and engage with posts to get your name out there.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. Show us your enthusiasm by expressing why you want to join Birmingham Hospice!
✨Tip Number 4
Prepare for interviews by researching our mission and values. Think about how your skills can contribute to our community-focused approach. We love candidates who are genuinely passionate about making a difference!
We think you need these skills to ace Assistant Shop Manager (RASM) - West Bromwich in Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting local families.
Tailor Your CV: Make sure your CV is tailored to the Assistant Shop Manager role. Highlight any relevant experience, even if it’s not from a charity shop. We love seeing skills that can help us thrive, like customer service or team leadership!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone who fits into our friendly retail family, so show us who you are and what makes you unique!
Apply Through Our Website: For the best chance of joining our team, make sure to apply through our website. It’s super easy, and we’ll get your application directly where it needs to go. Plus, you’ll be one step closer to being part of something truly meaningful!
How to prepare for a job interview at The Hospice Charity Partnership
✨Know the Mission
Before your interview, take some time to understand Birmingham Hospice's mission and values. Familiarise yourself with how their charity shops operate and the impact they have on the community. This will not only show your genuine interest but also help you connect your personal values with theirs.
✨Showcase Your People Skills
As a Relief Assistant Shop Manager, you'll be working closely with volunteers and customers. Prepare examples from your past experiences where you've successfully led a team or provided excellent customer service. Highlighting your ability to motivate and engage others will set you apart.
✨Be Ready for Practical Scenarios
Expect questions that may involve real-life scenarios you could face in the shop. Think about how you would handle busy periods, manage donations, or resolve customer issues. Practising these scenarios can help you feel more confident and prepared during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.