At a Glance
- Tasks: Lead and manage a vibrant pub, bar, and restaurant with a focus on quality and customer satisfaction.
- Company: Award-winning pub group known for its fun and progressive culture.
- Benefits: Competitive salary, bonuses, discounts, and annual team trips abroad.
- Other info: Enjoy a fun, family atmosphere with excellent career progression opportunities.
- Why this job: Take ownership of your venue and make a real impact in a dynamic environment.
- Qualifications: Minimum 2 years as a general manager with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
- General Manager -
- Award Winning Pub, Bar and Restaurant Group - Quality - London
On the menu, our all-day food offer focuses on seasonality and sharing - from small plates to hearty gastropub classics - while weekends are all about Saturday brunch and stunning Sunday roasts.
Behind the bar you'll find the best of London’s craft beer scene, classic cocktails, small-batch gins and artisan wines.
Located opposite Balham station, we’re the perfect spot for a few pints, a quick bite, or dinner with friends and family, and our street-side terrace is made for al fresco drinking and dining.
Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group.
With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business.
The Role
- As GM you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business.
- Being business savvy and demonstrating great commercial acumen is a must.
- Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
- You have impeccable floor, bar and late night experience knowledge as well as late night experience.
- You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.
What we looking for
- "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own
- Be cool, calm and collected, manage pressure with ease, nothing can phase you
- Must have minimum 2 years’ experience as a general manager depending on the property being looked at
- Solid communication and organisational skills, be approachable
- Superb customer & floor service skills
- Excellent all-round business knowledge from financials to customer satisfaction
- An entrepreneurial flare
- Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun
- Personal License holder beneficial
What's in it for me
- A competitive salary & bonus scheme
- Training and development
- Career progression and promotion opportunities with regular new openings around the corner
- Get out and about, you automatically get 30 % discount across all our pubs, bars and restaurants
- The opportunity to make strategic decisions within your business – take ownership and Be Fearless
- Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere
- 28 days holiday
- Employee Assistance Programme (EAP)
- Good people know good people - an awesome referral scheme
- Birthdays are for celebrating, so have the day off on us
- Cycle to work scheme
- Interested in hearing more
, get in touch so we can arrange to meet up and show you around.
General Manager in London employer: The Horseshoe
The Horseshoe in Greater London is an exceptional employer, offering a vibrant work culture where hospitality thrives and staff development is a priority. With competitive salaries, extensive training opportunities, and a generous 30% discount at our pubs and bars, we ensure our team members feel valued and motivated to grow within the company. Join us to be part of a fun and dynamic environment that celebrates teamwork and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Horseshoe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Horseshoe
Don't be shy about reaching out to The Horseshoe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Horseshoe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Horseshoe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
