At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a vibrant new venue.
- Company: Exciting new pub and dining experience opening in Farringdon.
- Benefits: Competitive salary, generous discounts, and access to health and wellbeing support.
- Other info: Join a collaborative team dedicated to exceptional service and community spirit.
- Why this job: Be part of a fresh hospitality venture and shape its success from the start.
- Qualifications: Passion for hospitality and strong leadership skills.
The predicted salary is between 40000 - 52000 £ per year.
We are seeking a talented Guest Experience Manager to join our new opening, The Horses! Opening in September 2026, The Horses will bring a fresh hospitality offering to Farringdon. Set within a building that has long been part of the local community, the venue will combine a pub atmosphere with exceptional dining, quality drinks, and attentive service across multiple floors.
We are building a team that prides itself on delivering authentic hospitality, who are collaborative and create a genuinely warm, welcoming environment for every guest. This is an opportunity to join a new opening and help shape the venue from day one, becoming part of a business that values quality, teamwork, and a shared passion for great service.
Salary: Base salary £40,000 per annum + service charge (Circa £12,000 per annum)
What's in it for you as Guest Experience Manager:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
Guest Experience Manager employer: The Horses
At The Horses, we are committed to creating a vibrant and inclusive work environment where our team members can thrive. As a Guest Experience Manager, you will play a pivotal role in shaping our new venue in Farringdon, enjoying competitive benefits such as generous discounts, access to health and wellbeing support, and a culture that prioritises teamwork and exceptional service. Join us in delivering authentic hospitality while being part of a community-focused establishment that values your contributions from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Guest Experience Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for hospitality shine through. Remember, they’re looking for someone who can create a warm and welcoming environment, so make sure you embody that spirit.
✨Tip Number 3
Prepare for those interviews! Research The Horses and think about how you can contribute to their vision of exceptional dining and service. Bring ideas to the table that show you’re ready to help shape the venue from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at The Horses.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! We want to see how you connect with guests and create memorable experiences. Share specific examples of how you've gone above and beyond in previous roles.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Guest Experience Manager role. Highlight relevant experience and skills that align with our vision for The Horses. We appreciate when applicants take the time to show us why they’re a perfect fit!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique approach to guest service and what makes you stand out from the crowd. We’re looking for genuine individuals who can help create a warm atmosphere.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly. Plus, it shows you’re keen on joining our team at The Horses right from the start!
How to prepare for a job interview at The Horses
✨Know the Venue Inside Out
Before your interview, make sure you research The Horses thoroughly. Understand its concept, the type of cuisine it will offer, and the atmosphere it aims to create. This knowledge will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Skills
As a Guest Experience Manager, your ability to create a warm and welcoming environment is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your teamwork skills and how you’ve contributed to a positive guest experience in previous roles.
✨Emphasise Collaboration
Since the role involves shaping the venue from day one, demonstrate your collaborative spirit. Be ready to discuss how you’ve worked with diverse teams in the past and how you plan to foster a sense of community among staff and guests at The Horses.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the venue’s vision, the team culture, and how they measure success in guest experience. This shows that you’re not just interested in the job, but also in contributing to the overall mission of The Horses.
