At a Glance
- Tasks: Lead and inspire a team to deliver exceptional service in a vibrant new venue.
- Company: Join The Horses, a fresh hospitality experience in Farringdon opening August 2026.
- Benefits: Enjoy 50% off food and drink, weekly tips access, and health support.
- Other info: Career progression opportunities and delicious staff meals on shift.
- Why this job: Shape a new venue from day one and create memorable guest experiences.
- Qualifications: Proven leadership in hospitality, strong communication skills, and a passion for service.
The predicted salary is between 32000 - 35000 £ per year.
We are seeking a talented and passionate Floor Manager to join our new opening, The Horses! Opening in August 2026, The Horses will bring a fresh hospitality offering to Farringdon. Set within a building that has long been part of the local community, the venue will combine a pub atmosphere with exceptional dining, quality drinks, and attentive service across multiple floors. We are building a team that prides itself on delivering authentic hospitality, who are collaborative and create a genuinely warm, welcoming environment for every guest. This is an opportunity to join a new opening and help shape the venue from day one, becoming part of a business that values quality, teamwork, and a shared passion for great service. If you're a natural leader with a flair for creating memorable moments and managing a high-energy venue, we'd love to hear from you!
Salary: £32,000 - £35,000 per annum + Tips (Earn an extra £15,000 per annum)
What's in it for you as a Floor Manager:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
What you'll be doing as a Floor Manager:
- Supervise, train, and motivate staff to provide excellent service and maintain a positive and productive work environment.
- Create and manage staff schedules to ensure proper coverage during peak hours, while staying within budgeted labour costs.
- Actively support and collaborate with the General Manager and marketing team to implement promotional strategies and enhance the venue visibility in the local community.
- Manage budgets, monitor expenses, control labour costs, and implement strategies to increase revenue and profitability.
- Ensure the restaurant complies with all conditions of the license, policy and legislation, including health and safety, and maintains a clean and safe environment.
- Monitor quality, presentation, and overall guest satisfaction, working closely with the team to maintain high standards and support your team during a busy service.
About you, our new Floor Manager:
- Proven experience in a leadership role in the hospitality industry.
- Ideally have previous experience in a high end venue or fine dining.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and make decisions under pressure.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexibility to work evenings, weekends, and holidays as needed.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Floor Manager employer: The Horses
At The Horses, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and exceptional service. As a Floor Manager, you'll enjoy competitive pay, generous discounts, and access to a wealth of employee benefits, including health and wellbeing support and career progression opportunities. Join us in shaping a new venue in Farringdon, where your leadership will help create memorable experiences for our guests while being part of a community-focused establishment.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Horses. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Horses
Don't be shy about reaching out to The Horses directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Horses and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Horses
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
