At a Glance
- Tasks: Lead a vibrant café team, ensuring smooth operations and exceptional customer experiences.
- Company: Colicci, a family-run brand serving London's iconic green spaces.
- Benefits: Competitive salary, free food on shift, paid breaks, and team discounts.
- Other info: Flexible hours with no late nights and exciting career growth opportunities.
- Why this job: Join a supportive team culture and grow your leadership skills in a thriving environment.
- Qualifications: Previous hospitality experience and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
Colicci is a family-run hospitality brand, proudly serving London’s iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. We’re looking for a motivated and hands-on Café Supervisor to support daily operations, lead by example, and ensure an outstanding customer experience. This is an ideal opportunity for someone with hospitality experience who wants to take on more responsibility and develop their leadership skills in a thriving café environment.
What You’ll Be Doing:
- Supporting the management team – ensuring smooth café operations and exceptional service.
- Leading & motivating the team – inspiring colleagues to deliver high standards and a warm welcome.
- Delivering top-tier customer service – ensuring every customer enjoys an engaging and friendly atmosphere.
- Keeping the café running smoothly – helping the team with cleaning, stock replenishment, and general upkeep.
- Ensuring product displays look abundant & inviting – maintaining beautiful and uniform visual merchandising.
- Supervising food safety & hygiene standards – ensuring compliance and a clean, well-organised environment.
- Taking orders & serving customers – ensuring fast and efficient service with a smile.
- Assisting with stock control & replenishment – keeping the café well-stocked and organised and overseeing deliveries.
- Helping with team scheduling – ensuring adequate coverage throughout the week in line with sales forecasts.
- Bringing energy & enthusiasm – fostering a positive, team-focused work environment.
What We’re Looking For:
- An experienced hospitality professional – with previous experience as a Team Leader, or Café Supervisor.
- A customer-obsessed leader – who loves creating exceptional customer experiences.
- An eye for detail & presentation – passionate about making displays look delicious, uniform and abundant.
- A hands-on team player – leading by example and always up for a challenge.
- A problem-solver – able to think on your feet and handle the unexpected.
- A flexible & adaptable attitude – ready to work weekends and peak periods but no evenings.
Why Join Colicci?
- Competitive salary - proud to be a Living Wage employer.
- No late nights - most of our locations close by 5pm during winter hours and 7pm during summer.
- Free food & hot beverages on shift - get to choose a menu item of your choice.
- Paid breaks - for all team members.
- Exciting career growth – be part of a thriving, growing business.
- Team discounts – enjoy 40% off across all our sites.
- A supportive team culture – where passion thrives.
Please note that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship. If you’re a motivated hospitality professional looking for a supervisory role in a thriving café environment, we’d love to hear from you.
Supervisor employer: The Horniman Café
Colicci is an exceptional employer that values its team members, offering a supportive and vibrant work culture in the heart of London’s green spaces. With competitive salaries, no late nights, and generous employee benefits like free food and discounts, we prioritise your well-being and career growth. Join us to lead a passionate team and create memorable customer experiences in a thriving café environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Horniman Café. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Horniman Café
Don't be shy about reaching out to The Horniman Café directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Horniman Café and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Horniman Café
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
