At a Glance
- Tasks: Support daily café operations and lead a passionate team to deliver exceptional customer experiences.
- Company: Colicci, a family-run hospitality brand in London’s iconic green spaces.
- Benefits: Competitive salary, free food on shift, paid breaks, and team discounts.
- Other info: No late nights, flexible hours, and exciting career growth opportunities.
- Why this job: Join a thriving business and make a real impact in a vibrant community hub.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
Colicci is a family-run hospitality brand, proudly serving London’s iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. This location also hosts small-scale events, including children’s parties, community gatherings, and private functions.
We’re looking for a dynamic and hands-on Assistant Manager to support daily operations, lead a passionate team, and ensure outstanding customer experiences. If you have a natural talent for leadership, a love for hospitality, and thrive in a fast-paced, busy environment, this could be the perfect role for you!
What You’ll Be Doing:- Supporting the General Manager – ensuring smooth café operations and high service standards.
- Delivering top-tier customer service – making every guest feel welcome and ensuring a friendly, engaging atmosphere.
- Managing stock & orders – overseeing ordering, processing invoices, stock take and stock reconciliation to maintain efficiency and reduce waste.
- Overseeing event enquiries & delivery – coordinating small-scale events, such as children’s parties and private bookings, ensuring seamless execution.
- Creating & managing weekly team schedules – ensuring the right staffing levels for the time of day.
- Training & developing the team – coaching staff to excel in service, barista skills, and customer engagement.
- Maintaining health & safety standards – upholding the highest food and hygiene standards.
- Bringing energy & enthusiasm – supporting a positive, team-focused work environment.
- An experienced hospitality professional – with previous experience as an Assistant Manager, or Café Supervisor.
- A customer-obsessed leader – who loves creating exceptional guest experiences.
- A hands-on team player – leading by example and always up for a challenge.
- A detail-oriented manager – experienced in ordering, stock control, and waste management.
- A problem-solver – able to think on your feet and handle the unexpected.
- A flexible & adaptable attitude – ready to work weekends and peak periods but no evenings.
- Competitive salary - proud to be a Living Wage employer.
- No late nights - most of our locations close by 5pm during winter hours and 7pm during summer.
- Free food & hot beverages on shift - get to choose a menu item of your choice.
- Paid breaks - for all team members.
- Exciting career growth – be part of a thriving, growing business.
- Team discounts – enjoy 40% off across all our sites.
- A supportive team culture – where passion thrives.
If you’re a motivated hospitality professional looking for a new challenge, we’d love to hear from you.
Please note that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.
Assistant Manager in London employer: The Horniman Café
Colicci is an exceptional employer, offering a vibrant work culture where passion for hospitality meets community engagement. With competitive salaries, no late nights, and generous team discounts, employees enjoy a supportive environment that fosters growth and development. Join us in creating memorable experiences in London's beautiful green spaces while being part of a dedicated team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Horniman Café. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Horniman Café
Don't be shy about reaching out to The Horniman Café directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Horniman Café and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Horniman Café
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
