At a Glance
- Tasks: Create welcoming spaces by cleaning guest rooms and public areas to high standards.
- Company: Join the friendly team at The Hope & Anchor, a beautiful riverside pub and inn.
- Benefits: Share of tips, free on-site parking, and access to wages through Wagestream.
- Other info: Great opportunities for career growth within a dedicated team.
- Why this job: Make a real impact on guest experiences in a supportive and collaborative environment.
- Qualifications: Attention to detail, reliability, and a friendly attitude are essential.
The predicted salary is between 12 - 12 € per hour.
Are you passionate about creating welcoming spaces and delivering great guest experiences? The Hope & Anchor is looking for a dedicated Housekeeper to join our friendly team. You’ll help ensure our pub, restaurant and guest accommodation are presented to the highest standards, helping every guest feel comfortable from the moment they arrive. Shifts will be based around mornings.
Responsibilities
- Guest Room Cleaning: Refreshing and preparing our hotel rooms to a high standard, ensuring every guest enjoys a comfortable and relaxing stay.
- Public Area Cleaning: Maintaining the cleanliness and presentation of the pub, restaurant, and shared guest areas.
- Attention to Detail: Ensuring every space is well presented, from bedrooms and bathrooms to corridors and guest facilities.
- Team Support: Working closely with the wider team to ensure the venue is ready for service and that guests receive a great experience throughout their visit.
About You
- Pride in Your Work: Great attention to detail and a commitment to high standards.
- Friendly and Approachable: Help create a welcoming atmosphere for guests and work well with colleagues.
- Reliable and Hardworking: Dependable, organised, and able to take initiative when needed.
- Team Player: Enjoy being part of a supportive team environment.
What We Offer
- A Supportive Team: Positive and collaborative work environment where everyone’s contribution matters.
- Share of Tips: Receive a share of tips to recognise your hard work.
- Free On-Site Parking: Convenient parking for all team members.
- Wagestream Access: Access your wages on your terms through the Wagestream platform.
- Growth Opportunities: We support career development and progression within our team.
The Hope & Anchor is a beautiful riverside pub, restaurant & inn nestled in the heart of Ross-On-Wye with multiple dining options for customers including a traditional pub bar and a modern cocktail bar, two restaurants, a riverside hut serving those on the go, and a spacious garden with outdoor seating including a Bandstand and all-weather tent area, both of which can house entertainment. We also have 12 beautiful recently refurbished riverside en-suite rooms available, with breakfast included and served in the pub.
Having joined the Country House Weddings portfolio in 2020, we are backed by over 30 years of experience in catering, customer service, and event planning and management, giving our customers peace of mind that they will be well looked after during their time with us.
Our fantastic team is made up of expert chefs, enthusiastic bar and wait staff, experienced managers, and dedicated housekeepers, all of which provide the best service day in and day out across all areas of our venue.
Compensation: Minimum Wage (Plus Tips)
Housekeeping Team Member employer: The Hope & Anchor
The Hope & Anchor is an excellent employer, offering a supportive and collaborative work environment where every team member's contribution is valued. With opportunities for career growth, a share of tips, and convenient on-site parking, employees can thrive both personally and professionally while enjoying the beautiful riverside setting of Ross-On-Wye. Join our dedicated team and be part of creating memorable guest experiences in a vibrant pub and restaurant atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Team Member
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Hope & Anchor and soak in the atmosphere. Familiarising yourself with the space will help you feel more confident and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who fits into their supportive environment, so be yourself and engage with everyone.
✨Tip Number 3
Highlight your attention to detail during the chat. Share examples of how you've maintained high standards in previous roles. This will demonstrate that you take pride in your work and are committed to creating welcoming spaces for guests.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team dynamics, growth opportunities, or even the best tips for making guests feel at home. This not only shows your interest but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace Housekeeping Team Member
Some tips for your application 🫡
Show Your Passion:Let us know why you're excited about creating welcoming spaces! Share your enthusiasm for delivering great guest experiences in your application. A little passion goes a long way!
Highlight Your Attention to Detail:We love team members who take pride in their work. Make sure to mention any previous experience where you’ve demonstrated great attention to detail, especially in cleaning or hospitality roles.
Be Friendly and Approachable:Since we’re all about creating a welcoming atmosphere, don’t forget to showcase your friendly personality in your written application. A warm tone can really make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Hope & Anchor
✨Know the Venue Inside Out
Before your interview, take some time to research The Hope & Anchor. Familiarise yourself with its layout, services, and the overall atmosphere. This will not only show your genuine interest but also help you answer questions about how you can contribute to maintaining its high standards.
✨Showcase Your Attention to Detail
As a Housekeeping Team Member, attention to detail is key. Be prepared to discuss specific examples from your past experiences where your meticulous nature made a difference. Whether it’s ensuring a room is spotless or creating a welcoming environment, highlight how your efforts have positively impacted guest experiences.
✨Emphasise Teamwork
The role requires working closely with others, so be ready to share examples of how you've successfully collaborated in a team setting. Talk about how you support your colleagues and contribute to a positive work environment, as this aligns perfectly with the values of The Hope & Anchor.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team at The Hope & Anchor.
