At a Glance
- Tasks: Supervise front-of-house staff and ensure exceptional guest experiences.
- Company: Join the well-loved Hope & Anchor pub in a stunning riverside location.
- Benefits: Enjoy free parking, company events, and opportunities for development.
- Other info: Flexible hours, including weekends, in a supportive environment.
- Why this job: Be part of a friendly team delivering quality food and warm hospitality.
- Qualifications: 1 year of supervisory or hospitality experience required.
The predicted salary is between 24000 - 30000 £ per year.
The Hope & Anchor is a beautiful riverside pub, restaurant & inn nestled in the heart of Ross-On-Wye with multiple dining options for customers including a traditional pub bar and a modern cocktail bar, two restaurants, a riverside hut serving those on the go, and a spacious garden with outdoor seating including a Bandstand and all-weather tent area, both of which can house entertainment. We also have 12 beautiful recently refurbished riverside en‑suite rooms available, with breakfast included and served in the pub.
Having joined the Country House Weddings portfolio in 2020, we are backed by over 30 years of experience when it comes to catering, customer service, and event planning and management, giving our customers the peace of mind that they will be well looked after during their time with us. Our fantastic team is made up of expert chefs, enthusiastic bar and wait staff, experienced managers, and dedicated housekeepers, all of which provide the best service day in and day out across all areas of our venue.
Hope and Anchor is looking for an enthusiastic Food & Beverage Supervisor to join our friendly and hardworking team at our beautiful riverside pub in Ross-on-Wye.
About Us – Hope and Anchor
The Hope and Anchor is a well‑loved local pub offering quality food, great drinks, and warm hospitality in a stunning location. We pride ourselves on delivering excellent service and creating memorable experiences for all our guests.
What You Can Expect From Us
- A supportive and welcoming team environment
- Opportunities for development and progression
- Regular salary reviews in line with industry standards
- Staff perks and company events
- Free on‑site parking
What We Expect From You
- A positive attitude and strong work ethic
- Commitment to delivering outstanding customer service
- Ability to work well as part of a team and use your own initiative
- Willingness to work flexible hours, including weekends and evenings
About the Role – Food & Beverage Supervisor
As a Food & Beverage Supervisor, you will play a key role in ensuring smooth daily operations and an exceptional guest experience. Your duties will include:
- Supervising front‑of‑house staff during service
- Supporting the management team with rotas and staffing requirements
- Overseeing food and drink service to ensure high standards are maintained
- Ensuring the team have strong knowledge of menu items, specials, and allergen information
- Helping maintain a clean, organised, and welcoming environment
- Participating in all service, preparation, and cleaning duties, including periodic deep cleans
- Assisting with stock control and completing stock checks when required
Job Type Permanent, Full‑time
Benefits
- Company events
- Free parking
- On‑site parking
- Referral programme
Schedule
8–10 hour shifts. Weekend availability required.
Location Hope and Anchor, Ross-on-Wye. Must be able to reliably commute or plan to relocate before starting.
Experience Required
Minimum 1 year of supervisory or hospitality experience.
Food and Beverage Supervisor employer: The Hope & Anchor
At Hope & Anchor, we pride ourselves on being an excellent employer, offering a supportive and welcoming team environment where your contributions are valued. Located in the picturesque Ross-on-Wye, we provide opportunities for personal and professional growth, regular salary reviews, and unique staff perks, all while working in a vibrant setting that celebrates quality food and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Supervisor
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Hope & Anchor and soak in the atmosphere. Familiarising yourself with the place will not only help you feel more confident but also give you some great talking points during your chat.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for someone who fits into their friendly vibe, so don’t be afraid to show your passion for food and beverage service.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios in a busy pub environment. Being ready to discuss your past experiences and how you’ve tackled challenges will impress the management team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at The Hope & Anchor.
We think you need these skills to ace Food and Beverage Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the food and beverage industry shine through. Share experiences that highlight your enthusiasm for delivering excellent customer service and creating memorable moments for guests.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Food & Beverage Supervisor role. Highlight relevant experience, especially in supervisory positions, and mention any specific skills that align with our expectations at Hope & Anchor.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our venue!
How to prepare for a job interview at The Hope & Anchor
✨Know the Venue Inside Out
Before your interview, take some time to research The Hope & Anchor. Familiarise yourself with their menu, dining options, and the overall vibe of the pub. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Food & Beverage Supervisor, outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlighting these moments will demonstrate your commitment to creating memorable experiences for guests.
✨Emphasise Teamwork and Leadership
This role requires strong teamwork and leadership skills. Be ready to discuss how you've successfully led a team in the past, managed conflicts, or supported colleagues during busy shifts. This will illustrate your ability to maintain a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about potential scenarios you might face as a supervisor, such as handling a difficult customer or managing staff shortages. Practising your responses will help you feel more prepared and confident during the interview.
