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- Tasks: Support the General Manager in running a busy pub and leading the front-of-house team.
- Company: Join the vibrant team at Hope & Anchor, a lively pub with a great atmosphere.
- Benefits: Competitive salary, tips, free parking, and a supportive team environment.
- Other info: Fixed-term contract for up to 9 months with opportunities for growth.
- Why this job: Gain hands-on experience in hospitality while making a real impact on guest experiences.
- Qualifications: Previous supervisory experience in hospitality and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a confident, hands-on Assistant General Manager to support the General Manager in the day-to-day running of the Hope & Anchor. This is a highly operational role suited to someone comfortable leading shifts in a busy pub environment, maintaining high service standards, and supporting and motivating a front-of-house team. You will play a key part in ensuring smooth daily operations across food and drink service while upholding company standards and contributing positively to the guest experience.
Key Responsibilities
- Operations & Service
- Support the General Manager in delivering against agreed budgets and performance targets
- Act as Duty Manager, taking responsibility for the pub during allocated shifts
- Lead busy food and bar services, ensuring consistent standards and smooth service flow
- Handle guest queries, feedback and complaints in a professional and timely manner
- Maintain high standards of cleanliness, presentation and venue upkeep at all times
- Support the supervision, motivation and day-to-day management of Front of House staff
- Assist with recruitment, onboarding and training of new team members
- Support rota planning, staff deployment and shift management
- Assist with absence management and holiday approvals in line with company policy
- Lead by example on the floor, particularly during peak trading periods
- Assist with bar and Front of House stock control
- Support ordering, deliveries, stock rotation and waste control
- Assist with cash handling, PDQ controls and end-of-day procedures
- Monitor uniform, equipment and cellar standards
- Actively support upselling of food, drinks and promotions
- Encourage team engagement with sales initiatives and venue offers
- Support events, promotions and seasonal initiatives where applicable
- Support compliance with licensing laws, food safety, health & safety and fire safety requirements
- Ensure safety procedures are followed during all shifts
- Maintain awareness of emergency procedures and act appropriately when required
- Deputise for the General Manager during periods of absence
- Support the communication and implementation of company standards and procedures
- Act as a positive ambassador for the Hope & Anchor at all times
- Escalate operational or people issues appropriately and in a timely manner
What We’re Looking For
- Previous experience in a supervisory or management role within a pub or hospitality business
- Comfortable working in a fast-paced, service-led environment
- Strong customer service and team leadership skills
- Organised, reliable and confident in making operational decisions
- Flexible approach to working hours, including evenings, weekends and bank holidays
What We’re Able to Offer
- Fixed-term maternity cover contract (up to 9 months)
- Competitive salary, dependent on experience
- Tronc / tips split
- Free onsite parking
- Supportive management structure and a great team environment
This role is offered on a fixed-term basis to cover maternity leave. The contract is expected to last up to nine months but may end earlier or later depending on the return date of the substantive postholder.
Deputy Venue Manager employer: The Hope & Anchor
Contact Detail:
The Hope & Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Venue Manager
✨Tip Number 1
Get to know the venue! If you can, pop into the Hope & Anchor before your interview. Familiarising yourself with the atmosphere and staff can give you a leg up in conversations and show your genuine interest.
✨Tip Number 2
Practice your people skills! As a Deputy Venue Manager, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence in handling queries and complaints.
✨Tip Number 3
Show off your leadership style! During interviews, share specific examples of how you've motivated teams or handled busy shifts. We want to see how you lead by example, especially during peak times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at the Hope & Anchor. Don’t miss out!
We think you need these skills to ace Deputy Venue Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about what makes you passionate about the hospitality industry.
Tailor Your Application: Make sure to tailor your application to the Deputy Venue Manager role. Highlight your relevant experience in managing teams and delivering excellent service. We love seeing how your skills align with what we’re looking for!
Be Specific About Your Experience: Don’t just list your previous jobs; give us specific examples of how you’ve led teams or handled busy shifts. We want to know how you’ve made a difference in your past roles and how you can do the same at the Hope & Anchor.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Hope & Anchor
✨Know the Venue Inside Out
Before your interview, make sure you research the Hope & Anchor thoroughly. Familiarise yourself with their menu, service style, and any recent events or promotions. This will show your genuine interest in the role and help you answer questions more confidently.
✨Demonstrate Your Leadership Skills
Be prepared to share specific examples of how you've successfully led a team in a busy environment. Think about times when you motivated staff during peak hours or resolved conflicts. Highlighting these experiences will showcase your ability to support the General Manager effectively.
✨Showcase Your Customer Service Expertise
Since this role is all about enhancing the guest experience, come ready with examples of how you've handled customer complaints or feedback in the past. Emphasise your commitment to maintaining high service standards and how you can contribute positively to the pub's atmosphere.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the venue. Inquire about the team dynamics, upcoming events, or how they measure success in this position. This shows you're not just interested in the job, but also in being part of the team.