At a Glance
- Tasks: Create welcoming spaces by cleaning guest rooms and public areas to high standards.
- Company: Join the friendly team at The Hope & Anchor, a beautiful riverside pub and restaurant.
- Benefits: Enjoy tips, free parking, and access to your wages anytime with Wagestream.
- Other info: Great opportunities for career growth within a dedicated team.
- Why this job: Make a real impact on guest experiences in a supportive and collaborative environment.
- Qualifications: Attention to detail, reliability, and a friendly attitude are key.
The predicted salary is between 12 - 12 £ per hour.
Are you passionate about creating welcoming spaces and delivering great guest experiences? The Hope & Anchor is looking for a dedicated Housekeeper to join our friendly team. You’ll help ensure our pub, restaurant and guest accommodation are presented to the highest standards, helping every guest feel comfortable from the moment they arrive. Shifts will be based around mornings.
Responsibilities
- Guest Room Cleaning: Refreshing and preparing our hotel rooms to a high standard, ensuring every guest enjoys a comfortable and relaxing stay.
- Public Area Cleaning: Maintaining the cleanliness and presentation of the pub, restaurant, and shared guest areas.
- Attention to Detail: Ensuring every space is well presented, from bedrooms and bathrooms to corridors and guest facilities.
- Team Support: Working closely with the wider team to ensure the venue is ready for service and that guests receive a great experience throughout their visit.
About You
- Pride in Your Work: Great attention to detail and a commitment to high standards.
- Friendly and Approachable: Help create a welcoming atmosphere for guests and work well with colleagues.
- Reliable and Hardworking: Dependable, organised, and able to take initiative when needed.
- Team Player: Enjoy being part of a supportive team environment.
What We Offer
- A Supportive Team: Positive and collaborative work environment where everyone’s contribution matters.
- Share of Tips: Receive a share of tips to recognise your hard work.
- Free On-Site Parking: Convenient parking for all team members.
- Wagestream Access: Access your wages on your terms through the Wagestream platform.
- Growth Opportunities: We support career development and progression within our team.
The Hope & Anchor is a beautiful riverside pub, restaurant & inn nestled in the heart of Ross-On-Wye with multiple dining options for customers including a traditional pub bar and a modern cocktail bar, two restaurants, a riverside hut serving those on the go, and a spacious garden with outdoor seating including a Bandstand and all-weather tent area, both of which can house entertainment. We also have 12 beautiful recently refurbished riverside en-suite rooms available, with breakfast included and served in the pub.
Having joined the Country House Weddings portfolio in 2020, we are backed by over 30 years of experience in catering, customer service, and event planning and management, giving our customers peace of mind that they will be well looked after during their time with us. Our fantastic team is made up of expert chefs, enthusiastic bar and wait staff, experienced managers, and dedicated housekeepers, all of which provide the best service day in and day out across all areas of our venue.
Compensation: Minimum Wage (Plus Tips)
Casual Housekeeping Team Member employer: The Hope & Anchor
The Hope & Anchor is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of the hospitality industry. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our staff can advance their careers while enjoying a supportive environment. Located in a bustling area, our venue provides unique advantages such as flexible scheduling and the chance to engage with a diverse clientele, making every shift rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Housekeeping Team Member
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Hope & Anchor and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Housekeeping Team Member
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Hope & Anchor that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Hope & Anchor.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Hope & Anchor get a sense of who you are beyond your experience!
How to prepare for a job interview at The Hope & Anchor
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Hope & Anchor and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
