At a Glance
- Tasks: Keep our stunning venue spotless and create unforgettable experiences for guests.
- Company: Join the vibrant team at Hope & Anchor, a beautiful riverside pub and inn.
- Benefits: Flexible hours, supportive team, and opportunities for career growth.
- Other info: Work in picturesque surroundings with a dedicated team focused on exceptional service.
- Why this job: Be part of a team that values your attention to detail and passion for beautiful spaces.
- Qualifications: Friendly, detail-oriented, and a team player who loves creating positive atmospheres.
The predicted salary is between 12 - 12 £ per hour.
Are you passionate about delivering exceptional service and creating memorable experiences? Do you take pride in your work, keeping beautiful spaces spotless and welcoming? Join us as a Housekeeper at the Hope & Anchor, where you'll be an integral part of the team that ensures our guests and wedding couples enjoy the very highest standards.
About the Role
- Contract Type: Casual contract
- Rate of pay: National Minimum Wage
- Availability: Flexibility to work weekdays and weekends is essential
Key Responsibilities
- Guest Room Cleaning: Refreshing and preparing guest rooms to the highest standards for each visitor.
- Venue Preparation: Helping prepare our spaces for weddings, ensuring each room and area is beautifully presented.
- Building Maintenance: Working with the team to maintain our historic venues, cleaning shared spaces and maintaining our grand interiors.
- Guest Welcome: Offering a warm welcome to all guests and couples, helping to create an inviting and unforgettable experience.
About You
- Attention to Detail: You take pride in high standards and have an eye for detail.
- Customer Focused: Friendly and approachable, you love creating a positive atmosphere for guests.
- Team Player: You thrive in a team environment, helping others and contributing to the vibrant team spirit.
- Passion for Beautiful Spaces: You have a genuine interest in maintaining and caring for historic buildings.
What We Offer
- A Supportive Team: Work in a positive and collaborative team environment.
- Beautiful Surroundings: Enjoy working in some of the most stunning venues in the country.
- Growth Opportunities: We value dedication and offer opportunities for career development.
Our Venue
The Hope & Anchor is a beautiful riverside pub, restaurant & inn nestled in the heart of Ross-On-Wye with multiple dining options for customers including a traditional pub bar and a modern cocktail bar, two restaurants, a riverside hut serving those on the go, and a spacious garden with outdoor seating including a Bandstand and all-weather tent area, both of which can house entertainment. We also have 12 beautiful recently refurbished riverside en-suite rooms available, with breakfast included and served in the pub. Having joined the Country House Weddings portfolio in 2020, we are backed by over 30 years of experience when it comes to catering, customer service, and event planning and management, giving our customers the peace of mind that they will be well looked after during their time with us. Our fantastic team is made up of expert chefs, enthusiastic bar and wait staff, experienced managers, and dedicated housekeepers, all of which provide the best service day in and day out across all areas of our venue.
Housekeeping Team Member employer: The Hope & Anchor (Ross-On-Wye)
The Hope & Anchor (Ross-On-Wye) offers a dynamic work environment where team members can take pride in delivering exceptional service and creating memorable experiences for guests. The company values flexibility and teamwork, providing opportunities for employees to contribute to maintaining beautiful historic venues. With a focus on high standards and guest satisfaction, it fosters a culture of excellence and attention to detail.
Contact Details:
The Hope & Anchor (Ross-On-Wye) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Team Member
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Hope & Anchor (Ross-On-Wye) and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Housekeeping Team Member
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Hope & Anchor (Ross-On-Wye) that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Hope & Anchor (Ross-On-Wye).
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Hope & Anchor (Ross-On-Wye) get a sense of who you are beyond your experience!
How to prepare for a job interview at The Hope & Anchor (Ross-On-Wye)
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Hope & Anchor (Ross-On-Wye) and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
