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For Companies At a Glance
- Tasks: Provide technical support and maintain IT infrastructure for a dynamic team.
- Company: Join the Honourable Society of Lincoln's Inn, a respected institution in central London.
- Benefits: Enjoy 30+ days of leave, private medical insurance, and a generous pension scheme.
- Other info: Hybrid working model with plenty of social events and career development opportunities.
- Why this job: Make a real impact by solving tech issues and supporting your colleagues every day.
- Qualifications: 2 years of hands-on IT support experience and strong communication skills.
The predicted salary is between 28000 - 40000 £ per year.
Department: IT Department
Reporting to: Head of IT
Hours: 40-hours per week, Mon-Fri, 09:00-17:00. Hybrid working: 4 days in the office and 1 day working from home depending on business needs.
Salary: £34,000pa
Post Objectives
To provide technical assistance to all employees, maintain the technical infrastructure and work with the Head of IT to help deliver IT projects.
Main Duties
- To provide 2nd line support and 1st line as required to approximately 170 internal users plus external members as necessary.
- To ensure the IT support ticketing system is properly maintained and calls, as well as users, are updated daily and actioned in accordance with agreed timescales.
- To pick up incidents, investigate the root cause and follow their life cycle through to resolution.
- To follow up on escalations/issues where required.
- To support with technical infrastructure issues and maintenance of server, storage, network and security functionality to ensure safe, reliable and continued service.
- To liaise with 3rd party suppliers regarding application support matters.
- To perform daily checks and a variety of support tasks within the support team.
- To create and keep updated documentation and processes for system implementations as well as user guides.
- To provide guidance and knowledge to colleagues who need support and assistance.
- To build, repair and update virtual and physical machines, as needed.
Person Specifications
Skills/knowledge required:
- A minimum of 2 years' successful hands-on experience working in an IT support environment:
- Windows OS, iOS, Android, GPO, ADFS, DNS/DHCP, File & Print
- Microsoft 365 – Exchange Online, Teams, SharePoint, Intune
- Entra ID
- Intune, Defender for Endpoint, autopilot
- Virtualisation Technologies - VMWare or Hyper-V
- Networking knowledge (WAN, LAN, VLAN, WLAN)
Desirable:
- Meraki Experience / Certifications
- Microsoft Server Certifications
- SonicWALL experience
- Microsoft 365 Certifications
- Mimecast experience
Benefits
What’s in it for you? There are lots of great reasons to work at Lincoln's Inn, including:
- A 40 hour working week including paid breaks.
- Generous annual leave entitlement; 30+ days including closure periods over Christmas, Easter.
- A non-contributory 12% Stakeholder Pension Scheme.
- An excellent free lunch.
- Hybrid working, this role will require at least 4 days onsite, central London.
- Paid overtime or TOIL given for additional hours worked.
- Private Medical Insurance.
- Interest-free Season Ticket/Bicycle loan.
- Enhanced Maternity and Paternity and Shared Parental Leave.
- Great annual training and continual development support.
- Bicycle stands and shower facilities.
- Death in Service benefit; 6 x your annual salary.
- Free Eye tests and free chiropody.
- Access to a confidential Employment Assistance Programme.
- Team building days.
- Plenty of social events, such as staff parties, quiz nights etc.
- Employment Membership shopping discounts.
The Honourable Society of Lincoln's Inn is committed to ensuring both its members and staff members are treated with dignity and respect throughout their careers. We promote values of trust, transparency, and respect for all through robust policies and procedures.
Desktop Support Engineer in London employer: The Honourable Society of Lincoln's Inn
Contact Detail:
The Honourable Society of Lincoln's Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in London
✨Tip Number 1
Get your networking game on! Reach out to current or former employees in the IT field, especially those who have worked as Desktop Support Engineers. They can give you insider info about the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Windows OS, Microsoft 365, and networking. We recommend setting up a mock interview with a friend or using online resources to practice your responses.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss past experiences where you resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your relevant experience with Windows OS, Microsoft 365, and any virtualisation technologies you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Don't forget to mention your problem-solving skills and ability to work under pressure – we love that!
Show Off Your Communication Skills: As a Desktop Support Engineer, you'll need to communicate effectively with both technical and non-technical users. In your application, give examples of how you've successfully helped colleagues or clients in the past. We appreciate clear and friendly communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it's super easy – just follow the prompts!
How to prepare for a job interview at The Honourable Society of Lincoln's Inn
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows OS, Microsoft 365, and virtualisation technologies like VMWare or Hyper-V. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to follow incidents through to resolution.
✨Communicate Clearly and Confidently
Since this role involves a lot of interaction with users, practice explaining technical concepts in simple terms. Demonstrating excellent communication and customer service skills will show that you're not just tech-savvy but also approachable and helpful.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IT support. Think about how you would handle escalations, manage time across multiple projects, and liaise with third-party suppliers. This will help you demonstrate your flexibility and initiative.