At a Glance
- Tasks: Provide technical support and maintain IT infrastructure for a dynamic team.
- Company: Join a respected organisation committed to employee dignity and respect.
- Benefits: Enjoy a competitive salary, hybrid working, free lunches, and excellent training opportunities.
- Other info: Participate in fun team events and enjoy great career growth.
- Why this job: Make a real impact by solving tech issues and supporting your colleagues.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 28000 - 40000 £ per year.
Department: IT Department
Reporting to: Head of IT
Hours: 40-hours per week, Mon-Fri, 09:00-17:00. Hybrid working: 4 days in the office and 1 day working from home depending on business needs.
Salary: £34,000pa
Post Objectives
To provide technical assistance to all employees, maintain the technical infrastructure and work with the Head of IT to help deliver IT projects.
Main Duties
- To provide 2nd line support and 1st line as required to approximately 170 internal users plus external members as necessary.
- To ensure the IT support ticketing system is properly maintained and calls, as well as users, are updated daily and actioned in accordance with agreed timescales.
- To pick up incidents, investigate the root cause and follow their life cycle through to resolution.
- To follow up on escalations/issues where required.
- To support with technical infrastructure issues and maintenance of server, storage, network and security functionality to ensure safe, reliable and continued service.
- To liaise with 3rd party suppliers regarding application support matters.
- To perform daily checks for 30+ days including closure periods over Christmas and Easter.
Benefits
- A non-contributory 12% Stakeholder Pension Scheme
- An excellent free lunch
- Paid overtime or TOIL given for additional hours worked
- Private Medical Insurance
- Interest-free Season Ticket/Bicycle loan
- Enhanced Maternity and Paternity and Shared Parental Leave
- Great annual training and continual development support
- Bicycle stands and shower facilities
- Death in Service benefit; 6 x your annual salary
- Free Eye tests and free chiropody
- Access to a confidential Employment Assistance Programme
- Team building days
- Plenty of social events, such as staff parties, quiz nights etc.
- Employment Membership shopping discounts
The Honourable Society of Lincoln's Inn is committed to ensuring both its members and staff members are treated with dignity and respect throughout their careers. We promote values of trust, transparency, and respect for all through robust policies and procedures.
Desktop Support Engineer employer: The Honourable Society of Lincoln's Inn
The Honourable Society of Lincoln's Inn is an exceptional employer, offering a supportive work culture that prioritises dignity and respect for all staff members. With a focus on professional development, generous benefits such as a non-contributory pension scheme, private medical insurance, and a vibrant social environment, employees can thrive both personally and professionally in this prestigious location. The commitment to high standards in customer service and team collaboration makes it a rewarding place to work for those passionate about events management.
Contact Details:
The Honourable Society of Lincoln's Inn Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Honourable Society of Lincoln's Inn values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Honourable Society of Lincoln's Inn.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Honourable Society of Lincoln's Inn. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at The Honourable Society of Lincoln's Inn
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
