Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and maintain IT infrastructure for a dynamic team.
- Company: Join a respected organisation committed to employee dignity and respect.
- Benefits: Enjoy a competitive salary, hybrid working, free lunches, and excellent training opportunities.
- Other info: Participate in fun team events and enjoy great career growth.
- Why this job: Make a real impact by solving tech issues and supporting your colleagues.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 28000 - 40000 £ per year.
Department: IT Department
Reporting to: Head of IT
Hours: 40-hours per week, Mon-Fri, 09:00-17:00. Hybrid working: 4 days in the office and 1 day working from home depending on business needs.
Salary: £34,000pa
Post Objectives
To provide technical assistance to all employees, maintain the technical infrastructure and work with the Head of IT to help deliver IT projects.
Main Duties
- To provide 2nd line support and 1st line as required to approximately 170 internal users plus external members as necessary.
- To ensure the IT support ticketing system is properly maintained and calls, as well as users, are updated daily and actioned in accordance with agreed timescales.
- To pick up incidents, investigate the root cause and follow their life cycle through to resolution.
- To follow up on escalations/issues where required.
- To support with technical infrastructure issues and maintenance of server, storage, network and security functionality to ensure safe, reliable and continued service.
- To liaise with 3rd party suppliers regarding application support matters.
- To perform daily checks for 30+ days including closure periods over Christmas and Easter.
Benefits
- A non-contributory 12% Stakeholder Pension Scheme
- An excellent free lunch
- Paid overtime or TOIL given for additional hours worked
- Private Medical Insurance
- Interest-free Season Ticket/Bicycle loan
- Enhanced Maternity and Paternity and Shared Parental Leave
- Great annual training and continual development support
- Bicycle stands and shower facilities
- Death in Service benefit; 6 x your annual salary
- Free Eye tests and free chiropody
- Access to a confidential Employment Assistance Programme
- Team building days
- Plenty of social events, such as staff parties, quiz nights etc.
- Employment Membership shopping discounts
The Honourable Society of Lincoln's Inn is committed to ensuring both its members and staff members are treated with dignity and respect throughout their careers. We promote values of trust, transparency, and respect for all through robust policies and procedures.
Desktop Support Engineer employer: The Honourable Society of Lincoln's Inn
Contact Detail:
The Honourable Society of Lincoln's Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the technical interview by brushing up on common desktop support scenarios. We recommend practising troubleshooting steps and being ready to explain your thought process clearly.
✨Tip Number 3
Show off your soft skills! As a Desktop Support Engineer, communication is key. Be ready to demonstrate how you handle user frustrations and keep things calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your technical skills and experience that match the job description, especially your ability to provide 1st and 2nd line support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our IT team. Mention specific projects or experiences that demonstrate your problem-solving skills and technical expertise.
Showcase Your Communication Skills: As a Desktop Support Engineer, you'll be interacting with various users. Make sure your application reflects your ability to communicate clearly and effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Honourable Society of Lincoln's Inn
✨Know Your Tech Inside Out
As a Desktop Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on common issues you might face, like troubleshooting hardware and software problems. Be ready to discuss your experience with ticketing systems and how you've resolved past incidents.
✨Showcase Your Communication Skills
You'll be working with a variety of users, so it's crucial to communicate clearly and effectively. Prepare examples of how you've explained technical issues to non-technical staff in the past. This will show that you can bridge the gap between tech jargon and user-friendly language.
✨Demonstrate Problem-Solving Abilities
Interviewers love to see how you approach challenges. Think of a time when you faced a tricky IT issue and explain your thought process in resolving it. Highlight your ability to investigate root causes and follow through until resolution, as this is key for the role.
✨Familiarise Yourself with the Company Culture
Understanding the company’s values and culture can give you an edge. Research their commitment to respect and transparency, and think about how your personal values align. Be prepared to discuss how you can contribute to a positive work environment during your interview.