At a Glance
- Tasks: Manage events and lead a dynamic front-of-house team to deliver exceptional service.
- Company: Join the Honourable Society of Lincoln's Inn, a prestigious and respected organisation.
- Benefits: Enjoy a competitive salary, free lunch, hybrid working, and excellent training opportunities.
- Other info: Participate in fun social events and enjoy a supportive work environment.
- Why this job: Be part of a vibrant team and create memorable experiences for clients and members.
- Qualifications: Strong customer service skills and experience in managing teams are essential.
The predicted salary is between 37644 - 37644 £ per year.
Department: Catering Department
Reporting to: Events Operations Manager
Responsible for: FOH Staff, Temporary workers
Hours: 40 hours per week inc. lunch; any 5 days in 7
Salary: £37,644.13 pa
Post Objectives
To serve the members and clients of Lincoln’s Inn at the highest possible standard in line with specified service requirements. To manage the staff, both permanent as well as temporary allocated to the event, in an efficient and professional manner. Assist superiors with managing the FOH team.
Main Duties
- Customer Service
Provide the highest level of customer service to all members, Benchers (senior members) and external clients at all times without exception. Ensure all mise-en place and preparation of the service areas are completed ahead of scheduled event start/service times. Greet all known benchers by appropriate title. Consistently present a positive “Can Do” attitude to all members, clients and staff. Lead and Officiate on functions as required. Assist the Events team in client tasting arrangements to present an integrated professional image to the client at all times with a “Can Do” accommodating attitude. Present and maintain a professional image to Clients, Benchers and Members at all time.
- Staff Management
30+ days including closure periods over Christmas, Easter and August (for most roles). An excellent free lunch. A 35-hour working week including paid breaks (for most roles). Hybrid working (depending on role). Overtime paid for Operational roles. Private Medical Insurance. A non-contributory 12.5% Stakeholder Pension Scheme. Interest-free Season Ticket/Bicycle loan. Free uniform for operational roles (laundered). Enhanced Maternity and Paternity and Shared Parental Leave. Great annual training and continual development support. Bicycle stands and shower facilities. Death in Service benefit; 6 x your annual salary. Free Eye tests and free chiropody. Access to a confidential Employment Assistance Programme. Team building days. Plenty of social events, such as staff parties, quiz nights etc. Employment Membership shopping discounts.
The Honourable Society of Lincoln's Inn is committed to ensuring both its members and staff members are treated with dignity and respect throughout their careers. We promote values of trust, transparency, and respect for all through robust policies and procedures.
Assistant Events Operations Manager employer: The Honourable Society of Lincoln's Inn
The Honourable Society of Lincoln's Inn is an exceptional employer, offering a supportive work culture that prioritises dignity and respect for all staff members. With a focus on professional development, generous benefits such as a non-contributory pension scheme, private medical insurance, and a vibrant social environment, employees can thrive both personally and professionally in this prestigious location. The commitment to high standards in customer service and team collaboration makes it a rewarding place to work for those passionate about events management.
Contact Details:
The Honourable Society of Lincoln's Inn Recruitment Team
