At a Glance
- Tasks: Welcome guests and ensure their arrival and departure experiences are exceptional.
- Company: Join the prestigious Peninsula London, known for luxury service and dedication.
- Benefits: Be part of an award-winning team with opportunities for growth and development.
- Other info: Dynamic role with a focus on teamwork and adaptability in a fast-paced setting.
- Why this job: Make a lasting impression as a Peninsula Ambassador in a high-profile environment.
- Qualifications: Customer service experience and a passion for delivering excellent guest experiences.
The predicted salary is between 22000 - 26000 € per year.
The Peninsula London is delighted to announce that we are seeking a Page, reporting to the Head Concierge. This role is responsible for providing impeccable guest and resident service with a focus on arrival and departing experiences, based at the door or every entrance. First and lasting impressions will set the tone for the overall guest experience, and we are reliant on the Page as our Peninsula Ambassadors.
An exceptional opportunity to join our high-profile flagship hotel and residences in London. The Peninsula Residences espouse luxury service, dedication to our residents and commitment to our employees. Join our award-winning group, working alongside a highly experienced team.
Key Accountabilities- Greet all arriving and departing guests as they enter and leave the Hotel & Residences.
- Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.
- Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Ability to give information and directions about London to guests and to drivers.
- Keep the driveway and lobby safe, clean, and clear.
- Handle errands for guest needs.
- Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
- Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services.
- Confident conversationalist always engaging with guests and colleagues.
- Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Page in London employer: The Hongkong and Shanghai Hotels
The Peninsula London is an exceptional employer, offering a unique opportunity to be part of a prestigious hotel renowned for its luxury service and commitment to employee development. With a focus on creating memorable guest experiences, our collaborative work culture fosters growth and learning, ensuring that every team member feels valued and empowered. Join us in the heart of London, where you can thrive in a dynamic environment alongside a highly experienced team dedicated to excellence.
Contact Detail:
The Hongkong and Shanghai Hotels Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Page in London
✨Tip Number 1
Make sure to showcase your personality during the interview! We want to see how you connect with others, so be yourself and let your passion for customer service shine through.
✨Tip Number 2
Research The Peninsula London and its values before your interview. Knowing about our commitment to luxury service will help you align your answers with what we’re looking for in a Page.
✨Tip Number 3
Practice common interview questions related to guest service. We love candidates who can demonstrate their experience and how they handle various situations with guests.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can go a long way in showing your enthusiasm for the role and keeping you top of mind for us.
We think you need these skills to ace Page in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and hospitality. Remember, first impressions matter!
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in customer service and hotel operations. We’re looking for those who understand what it means to provide exceptional service, so showcase your skills that align with our values.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at The Peninsula London!
How to prepare for a job interview at The Hongkong and Shanghai Hotels
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Page at The Peninsula London. Familiarise yourself with their service principles and think about how you can embody those values in your role. This will show your genuine interest and help you stand out.
✨Practice Your Greeting
As the first point of contact for guests, your greeting is crucial. Practice a warm and welcoming introduction that reflects the luxury service expected at The Peninsula. Consider how you would greet different types of guests and be ready to adapt your approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a challenging situation. Highlight your ability to handle feedback and how you’ve used it to improve service, as this aligns perfectly with the role's focus on guest satisfaction.
✨Be Ready to Discuss London
Since you'll be providing information and directions about London, brush up on key attractions, transport options, and local tips. Being knowledgeable will not only impress your interviewers but also demonstrate your commitment to enhancing the guest experience.
