At a Glance
- Tasks: Drive revenue and create memorable guest experiences in our Food and Beverage outlets.
- Company: Join The Peninsula London, a prestigious hotel with a multicultural team.
- Benefits: Market-leading pay, service charge, and attractive perks await you.
- Other info: Work in a stunning location near iconic London attractions.
- Why this job: Be part of an award-winning team and elevate guest experiences in luxury hospitality.
- Qualifications: 5 years in luxury hospitality, strong leadership, and excellent communication skills.
The predicted salary is between 45000 - 60000 € per year.
The Peninsula London is excited to announce we are seeking an enthusiastic F&B Guest Experience Manager. Together with our F&B Management Team, this role will be responsible for actively driving revenue and promoting our Food and Beverage offerings through impactful and meaningful guest experiences.
An exceptional opportunity to join our high-profile flagship hotel in London with market leading remuneration, service charge and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key accountabilities:- Promote the Food and Beverage Outlets through exceptional relationships and service delivery.
- Achieve measured covers and spend per cover in each outlet.
- Exceed guest expectations with service, in keeping with The Peninsula Service Principles.
- Act as an Ambassador in the Lobby and key F&B Outlets at key operational times to meet and greet.
- Make balanced and informed business decisions which are supported by relevant analysis and reports and ensure that timely business reports of key trading data are shared with Senior Management on a frequent basis.
- Support and assist each area within Food and Beverage in terms of innovation, service support, team training and motivation to ensure exceptional guest experience and high levels of repeat business.
- Ensure fluid and meaningful communication between the Front Office Team, Reservations and Sales Division, in developing bespoke F&B experiences for guests.
- Minimum 5 year’s relevant experience within a luxury international property, in contact with influential guests.
- Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures.
- Strong leadership and communication skills.
- Excellent time management and organizational skills, highly adaptable and naturally positive.
- Fluent English communication proficiency, expertise in a second language would be desirable.
We are delighted to receive your CV and will liaise with suitable candidates directly.
The Peninsula London is exquisitely situated in the heart of Belgravia, with captivating views over Hyde Park Corner and Wellington Arch. This newly built hotel, impeccably designed to harmonize with the surrounding heritage buildings, is just moments away from London’s most iconic attractions, including the three Royal Parks, Buckingham Palace and luxury shopping districts. The hotel is truly a representation of multiculturalism, with colleagues represented from over 50 cultural backgrounds.
F&B Guest Experience Manager in London employer: The Hongkong and Shanghai Hotels
The Peninsula London is an exceptional employer, offering a vibrant work culture that celebrates diversity and fosters employee growth. With competitive remuneration, service charge, and attractive benefits, team members enjoy the opportunity to work in a prestigious location while delivering memorable guest experiences alongside a highly skilled and supportive team.
Contact Detail:
The Hongkong and Shanghai Hotels Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land F&B Guest Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the F&B industry, especially those connected to The Peninsula London. Attend events, join relevant groups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your enthusiasm for guest experiences shine through. Share stories that highlight your skills and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Research is key! Familiarise yourself with The Peninsula’s F&B offerings and their service principles. This will not only help you in interviews but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at The Peninsula London.
We think you need these skills to ace F&B Guest Experience Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the F&B industry shine through. We want to see how much you care about creating exceptional guest experiences and promoting our offerings!
Tailor Your CV:Make sure your CV is tailored to the role of F&B Guest Experience Manager. Highlight relevant experience and skills that align with our key accountabilities, like leadership and customer service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Peninsula London.
How to prepare for a job interview at The Hongkong and Shanghai Hotels
✨Know Your F&B Stuff
Make sure you brush up on the latest trends in food and beverage. Understand what makes a great guest experience in this sector, and be ready to discuss how you can enhance it at The Peninsula London.
✨Showcase Your Leadership Skills
As a potential F&B Guest Experience Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've motivated teams or improved service delivery in previous roles. This will show that you're ready to take charge!
✨Be a Communication Pro
Effective communication is key in this role. Think about how you can illustrate your ability to liaise with different departments, like Front Office and Reservations, to create bespoke experiences for guests. Have some examples ready!
✨Bring Your Analytical A-Game
The job requires making informed business decisions based on data. Be prepared to discuss how you've used reports and analysis in past roles to drive revenue or improve guest satisfaction. This will highlight your strategic thinking skills.
