At a Glance
- Tasks: Lead the Reservations Team to enhance guest experiences and maximise revenue.
- Company: Join The Peninsula London, a prestigious flagship hotel with a stellar reputation.
- Benefits: Market-leading pay, service charge, and attractive perks await you.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of an award-winning team and elevate luxury hospitality.
- Qualifications: Experience in luxury hotel reservations and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Peninsula London is pleased to announce that we are seeking an Assistant Reservations Manager who will report to the Reservations Manager. This role will mainly focus on Rooms Reservations ensuring upkeep and constant improvement of The Peninsula Service Principles whilst converting maximum revenue contribution.
An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key Accountabilities- Support directing the functions, administration, and leadership of the Reservations Team to meet planned budgets and expenses.
- Implement and maintain cross selling program ensuring all opportunities are captured including cross selling of F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets.
- Maintain strong communication across departments to support a seamless guest experience.
- Intricate knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximise both Rooms and F&B sales and revenues.
- Work alongside manager to achieve & exceed all KPIs set – Labor turnover, abandon call rates, quality audits & response time (Email & Phone).
- Support the Manager in hiring, developing, motivating, supervising, and coaching department employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH.
- Relevant experience in Front Office/Reservations Operations within the same capacity of a luxury international property.
- High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills.
- Excellent time management and organisation, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Assistant Manager - Reservations in London employer: The Hongkong and Shanghai Hotels
The Peninsula London is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury hospitality sector. With market-leading remuneration, service charge, and attractive benefits, team members enjoy the opportunity to work alongside a highly experienced group in a prestigious flagship hotel, ensuring a rewarding and fulfilling career path in one of the world's most dynamic cities.
Contact Details:
The Hongkong and Shanghai Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Reservations in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hongkong and Shanghai Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hongkong and Shanghai Hotels
Don't be shy about reaching out to The Hongkong and Shanghai Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Reservations in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hongkong and Shanghai Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hongkong and Shanghai Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
