At a Glance
- Tasks: Supervise guest experience operations and ensure top-notch service for hotel guests.
- Company: Join a prestigious flagship hotel in London with an award-winning team.
- Benefits: Market-leading pay, service charge, and attractive perks.
- Other info: Opportunity to develop your skills in a dynamic and supportive team.
- Why this job: Make a real impact on guest experiences in a luxury environment.
- Qualifications: 2-3 years in Front Office Operations at a luxury property.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an experienced Assistant Manager - Guest Experience (Maternity Cover) to join our team. Reporting to the Guest Experience Manager, this role is responsible for assisting with the overall supervision of the operations of the Guest Experience department, ensuring the highest standards of guest service, with a focus on the Peninsula Service Principles.
An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key accountabilities:- Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences.
- Take overall site responsibility for daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery.
- Assist the Director of Front Office in the creation and management of the annual operating budget and monitor the monthly financial performance and maximise Room and Front Office revenue through initiatives such as room upselling.
- Maintain close guest contact, manage guest feedback, ensuring elevated service recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Hire, develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles.
- Minimum 2-3 years relevant experience in Front Office Operation within a luxury international property.
- Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures.
- Excellent time management and organizational skills, highly adaptable and naturally positive.
- Fluent English communication proficiency; expertise in a second language would be desirable.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Assistant Manager - Guest Experience (Maternity Cover) in London employer: The Hongkong and Shanghai Hotels
Join our prestigious flagship hotel in London as an Assistant Manager - Guest Experience, where you will be part of an award-winning team dedicated to delivering exceptional service. We offer market-leading remuneration, a service charge, and attractive benefits, all within a vibrant work culture that prioritises employee growth and development. Experience the unique advantage of working in a luxury environment that values personalised guest experiences and fosters a supportive atmosphere for professional advancement.
Contact Detail:
The Hongkong and Shanghai Hotels Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Guest Experience (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role focuses on guest experience, think about how you can demonstrate your commitment to exceptional service during your chat with the hiring team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the Peninsula Service Principles. This will help you articulate your passion for guest service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Manager - Guest Experience (Maternity Cover) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Manager - Guest Experience role. Highlight your previous experience in luxury properties and any relevant achievements that showcase your ability to deliver exceptional guest service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about guest experience and how you embody the Peninsula Service Principles. Be genuine and let your personality come through!
Showcase Your Team Spirit:Since this role involves supervising and coaching a team, make sure to mention any leadership experiences you've had. We love candidates who can motivate others and create a positive work environment, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The Hongkong and Shanghai Hotels
✨Know the Peninsula Service Principles
Familiarise yourself with the Peninsula Service Principles before your interview. This will show that you understand the core values of the hotel and are ready to embody them in your role as Assistant Manager - Guest Experience.
✨Prepare for Operational Scenarios
Think about potential operational issues that could arise in a luxury hotel setting. Be ready to discuss how you would handle situations like service recovery or scheduling conflicts, demonstrating your problem-solving skills and adaptability.
✨Showcase Your Leadership Skills
As this role involves supervising and coaching the Guest Experience Executives, be prepared to share examples of how you've successfully led a team in the past. Highlight your experience in motivating staff and maintaining a positive work culture.
✨Engage with Guest Feedback
Discuss your approach to managing guest feedback and ensuring exceptional service recovery. Prepare specific examples of how you've turned negative experiences into positive outcomes, showcasing your commitment to guest satisfaction.
