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- Tasks: Supervise night Room Service, take orders, and ensure high-quality dining experiences.
- Company: Join The Peninsula London, a prestigious flagship hotel known for exceptional service.
- Benefits: Enjoy market-leading pay, service charge, and attractive perks in a supportive environment.
- Why this job: Be part of an award-winning team, enhancing guest experiences in a luxurious setting.
- Qualifications: Experience in food and beverage service, hospitality training, and strong leadership skills required.
- Other info: Night shift role; flexibility and adaptability are essential for success.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is delighted to announce that we are seeking a Food and Beverage Supervisor (Nights) to supervise our Room Service Department during night shifts. This position is predominantly to supervise each night service and shift alongside being responsible for taking dining orders from guests. This Room Service guest experience is critical to the success of any guest stay, providing unobtrusive yet high levels of dining service within the guests’ private rooms. Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that In Room Dining can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels.
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An exceptional opportunity to join our high-profile flagship hotel in London.
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Market-leading remuneration, service charge, and attractive benefits.
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Join our award-winning group, working alongside a highly experienced team.
Key Accountabilities
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Responsible for all activities related to order-taking service at night; not limited to taking the order but also preparation, delegation to the team, training, and high-performance levels. Use the POS (Point of Sales system) for orders and guest preferences.
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Be knowledgeable of all food and beverage items and the ingredients to be able to discuss this with guests as required with a special focus on allergens.
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Offering a consistent service with continued participation in product awareness, and training activities and actively involved with tastings. Often carrying out the training with the team is also required.
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Taking responsibility for receiving and acting on guest feedback accordingly.
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Required to ensure the cleanliness and maintenance, including health and safety compliance, of all in-room dining equipment, ensuring that produce mise en place is done for services and products are of high quality.
General Requirements
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Good knowledge of food and beverage with experience within Room Service and/or Restaurant service within a hotel environment preferred.
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Hospitality-related training required.
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Friendly and positive with the confidence to lead a team.
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Excellent time management and organization, and highly adaptable.
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Flexibility and capability of working under pressure.
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This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
We are delighted to receive your CV and will liaise with suitable candidates directly.
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(Nights) F&B Supervisor - Room Service employer: The Hongkong and Shanghai Hotels, Limited
Contact Detail:
The Hongkong and Shanghai Hotels, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Nights) F&B Supervisor - Room Service
✨Tip Number 1
Familiarize yourself with The Peninsula's menu and ingredients, especially allergens. This knowledge will help you engage confidently with guests and demonstrate your expertise during the interview.
✨Tip Number 2
Highlight any previous experience in Room Service or similar roles in your conversations. Share specific examples of how you've provided exceptional service under pressure, as this is crucial for a night shift position.
✨Tip Number 3
Showcase your leadership skills by discussing any training or mentoring experiences you've had. The role requires you to lead a team, so demonstrating your ability to train others will set you apart.
✨Tip Number 4
Be prepared to discuss how you handle guest feedback and ensure high service standards. Think of examples where you've successfully resolved issues or improved service based on guest input.
We think you need these skills to ace (Nights) F&B Supervisor - Room Service
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the F&B Supervisor position. Highlight key responsibilities such as order-taking, team training, and guest interaction in your application.
Showcase Relevant Experience: Emphasize any previous experience you have in food and beverage service, particularly in room service or hotel environments. Use specific examples to demonstrate your skills in managing a team and providing excellent guest service.
Highlight Your Knowledge: Mention your knowledge of food and beverage items, including allergens and menu details. This shows that you are prepared to engage with guests and provide tailored service.
Express Your Flexibility: Since this role requires night shifts, make sure to express your willingness and ability to work during these hours. Highlight your adaptability and time management skills to show you can thrive under pressure.
How to prepare for a job interview at The Hongkong and Shanghai Hotels, Limited
✨Know the Menu Inside Out
Make sure you have a thorough understanding of the menu items, including ingredients and allergens. This knowledge will help you confidently answer any questions from guests and demonstrate your expertise during the interview.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead a team effectively. Be prepared to discuss your previous experiences in managing teams, training staff, and how you handle feedback from guests. Highlight your ability to motivate and inspire others.
✨Demonstrate Flexibility and Adaptability
Since this role involves night shifts and working under pressure, be ready to share examples of how you've successfully managed challenging situations in the past. Show that you're adaptable and can maintain high service standards even during busy times.
✨Emphasize Your Customer Service Approach
The guest experience is crucial in this role. Prepare to discuss how you ensure a friendly and tailored service for guests. Share specific examples of how you've gone above and beyond to enhance a guest's experience in previous roles.
