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For Companies At a Glance
- Tasks: Provide top-notch service to guests during their overnight stay.
- Company: Join The Peninsula London, a prestigious flagship hotel known for luxury.
- Benefits: Enjoy competitive pay, service charge, and attractive perks.
- Why this job: Be part of a dedicated team enhancing guest experiences in a vibrant environment.
- Qualifications: Experience in hotel operations, especially in luxury settings, is essential.
- Other info: Night shift required; flexibility is key for this role.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is pleased to announce that we are seeking a Guest Experience Executive – Nights . This role is a fundamental position that offers high levels of service to our guests, visitors, and residents overnight. Focusing on the arrival and departure experiences and the guest experience throughout their stay, offering impeccable service in line with our Peninsula Service Principles. We aim to ensure that all people feel like they belong and can have the ultimate experience, service with the personalised and attentive dedicated team to look after them.
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
- Strives to continuously improve guest experiences at night and to live and breathe the Peninsula Service Principles. Seeks out improvement for better service standards and anticipates guest needs.
- Takes responsibility for night operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery.
- Coordinates with the Rooms Controller, Housekeeping, and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition; ensures VIP rooms are ready for guest arrival and all respective amenities are set up accordingly.
- Establishes close guest contact and handles discounts and credits in accordance with policy and procedures.
General Requirements
- Experience and knowledge of hotel operations through a similar position, ideally with a proven track record of management experience within a luxury hotel.
- High proficiency in relevant computer software applications, especially Microsoft Office, with exceptional knowledge of front office auditing and accounting procedures.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills.
- Excellent time management and organization, highly adaptable, and naturally positive.
- Flexibility and capability of working under pressure.
- This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
We are delighted to receive your CV and will liaise with suitable candidates directly.
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Guest Experience Executive - Nights employer: The Hongkong and Shanghai Hotels, Limited
Contact Detail:
The Hongkong and Shanghai Hotels, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive - Nights
✨Tip Number 1
Familiarize yourself with the Peninsula Service Principles. Understanding these principles will help you align your approach to guest service with the hotel's expectations, showcasing your commitment to their standards.
✨Tip Number 2
Highlight your experience in luxury hotel operations during interviews. Be prepared to discuss specific examples of how you've improved guest experiences or handled operational challenges in previous roles.
✨Tip Number 3
Demonstrate your adaptability and positive attitude. Share instances where you've successfully managed high-pressure situations, as this role requires flexibility and the ability to work effectively during night shifts.
✨Tip Number 4
Network with current or former employees of The Peninsula London. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, helping you stand out as a candidate.
We think you need these skills to ace Guest Experience Executive - Nights
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Experience Executive - Nights position. Understand the key accountabilities and general requirements to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in hotel operations and any previous roles that involved guest service, especially in a luxury setting. Use specific examples to demonstrate your ability to improve guest experiences.
Showcase Your Skills: Make sure to highlight your proficiency in relevant software applications, particularly Microsoft Office, and your knowledge of front office auditing and accounting procedures. Mention any exceptional communication skills and adaptability under pressure.
Personalize Your Application: Craft a personalized cover letter that reflects your passion for luxury hotel service and your understanding of the Peninsula Service Principles. Show how you can contribute to creating memorable experiences for guests during their stay.
How to prepare for a job interview at The Hongkong and Shanghai Hotels, Limited
✨Understand the Peninsula Service Principles
Familiarize yourself with the Peninsula Service Principles before the interview. Be prepared to discuss how you can embody these principles in your role as a Guest Experience Executive, especially during night shifts.
✨Showcase Your Experience
Highlight your previous experience in hotel operations, particularly in luxury settings. Be ready to provide specific examples of how you've improved guest experiences or handled operational challenges in the past.
✨Demonstrate Flexibility and Adaptability
Since this role requires working night shifts, emphasize your flexibility and ability to work under pressure. Share instances where you've successfully managed time-sensitive tasks or adapted to changing situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and service recovery strategies. Think of examples where you anticipated guest needs or resolved issues effectively to ensure a seamless experience.
