At a Glance
- Tasks: Lead the commercial strategy for a luxury hotel, driving revenue and market share.
- Company: The Peninsula London, a premier ultra-luxury hotel in Belgravia.
- Benefits: Competitive salary, leadership role, and opportunity to shape luxury hospitality.
- Other info: Dynamic environment with opportunities for growth and international exposure.
- Why this job: Be at the forefront of luxury hospitality and make a significant impact.
- Qualifications: Extensive experience in luxury hospitality and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
The Peninsula London represents a defining ultra luxury asset within The Hongkong and Shanghai Hotels portfolio. Situated in Belgravia, it reflects a contemporary expression of the Peninsula brand, rooted in heritage and shaped for a global luxury audience. In this newly established role, we are seeking a General Manager, Commercial to define the commercial direction of this flagship property. This critical leadership position will shape the next chapter of growth, strengthen our hotel’s positioning at the forefront of luxury hospitality, and deepen the brand’s resonance in one of the world’s most exacting markets.
Key Accountabilities
- Define and lead the overall commercial strategy across Rooms, Food and Beverage, Spa, Residences, Retail and Experiences
- Drive revenue growth, market share, and profitability through integrated commercial planning
- Oversee pricing, demand strategy, and distribution in partnership with Revenue Management
- Direct annual budgeting, forecasting, and long‑term commercial planning
- Provide leadership across brand, marketing, communications, and demand generation
- Ensure consistent brand positioning and expression across all guest touchpoints
- Guide integrated marketing across digital, CRM, partnerships, PR and experiential channels
- Establish and steer global and regional sales strategies across key segments including leisure, corporate and luxury travel
- Develop and maintain high‑value partnerships with luxury brands, travel advisors and strategic partners
- Lead and inspire a senior, multi‑disciplinary commercial team across Sales, Marketing, Revenue and Digital
- Act as a strategic partner to Operations, Finance and Brand teams to ensure alignment and execution
- Serve as a delegate to the Managing Director where required to support continuity of leadership
- Monitor market trends, competitive dynamics and evolving luxury consumer behaviours
- Identify and develop new revenue streams and commercial opportunities
- Leverage data, insights and technology to optimise performance and decision making
General Requirements
- Extensive senior commercial leadership experience within luxury hospitality, lifestyle or premium sectors (ideal profile will have regional, cluster or similar experience leading flagship hotels)
- Strong expertise in brand strategy, marketing and demand generation
- Proven ability to deliver sustainable revenue growth while maintaining brand integrity
- Deep understanding of sales, revenue management and distribution channels
- Strategic thinker with strong analytical capability and sound commercial judgement
- Experienced in leading senior teams and influencing at executive level
- Internationally minded with strong cultural awareness and extensive industry relationships
This opportunity is based on-site at The Peninsula London in Belgravia.
General Manager, Commercial (London) employer: The Hongkong and Shanghai Hotels, Limited
The Peninsula London is an exceptional employer, offering a unique opportunity to lead a flagship luxury hotel in the heart of Belgravia. With a commitment to employee growth and a collaborative work culture, we provide our team with the tools and support needed to excel in their careers while being part of a prestigious brand that values innovation and excellence. Join us to shape the future of luxury hospitality and enjoy the benefits of working in one of the world's most vibrant cities.
Contact Details:
The Hongkong and Shanghai Hotels, Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager, Commercial (London)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hongkong and Shanghai Hotels, Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hongkong and Shanghai Hotels, Limited
Don't be shy about reaching out to The Hongkong and Shanghai Hotels, Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager, Commercial (London)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hongkong and Shanghai Hotels, Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hongkong and Shanghai Hotels, Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
