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- Tasks: Coordinate and take orders for Room Service, ensuring exceptional guest experiences.
- Company: Join the prestigious Peninsula London, known for its luxury and high standards.
- Benefits: Competitive pay, service charge, and attractive perks await you.
- Why this job: Be part of a dynamic team delivering top-notch service in a luxury environment.
- Qualifications: Experience in a similar role and a passion for food and beverage.
- Other info: Opportunity to grow within an award-winning hotel group.
The predicted salary is between 24000 - 36000 £ per year.
The Peninsula London is pleased to announce that we are seeking a Coordinator/Order Taker to work in our Room Service department. This service is critical to the success of any guest experience, providing unobtrusive yet high levels of dining service within the guests’ private rooms. Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that Room Service can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels.
An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key Accountabilities:- Perform pre-service and after-service procedures as per standard, handle guest inquiries, complaints and special requests promptly and professionally with the support of the supervisors and managers.
- Clearly follow all data entry standards when receiving guest orders and requests from different mediums and phone calls, ensure understanding and accuracy in following the sequence of service.
- Have exceptional menu knowledge with special focus on preferences and allergens.
- Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service, while complying with health and safety regulations.
- Utilise the POS system, reservation system and hotel applications, process payments and ensure accuracy as per policies and procedures in place.
- Ensure proper ordering, receiving, storing, delivering and circulation of service requirements, amenities, minibar requirements and inventory, while practicing accountability.
- Attend and participate at all scheduled meetings and trainings.
- Prior experience in similar role within a Luxury Environment.
- Good knowledge of food and beverage.
- Friendly and positive.
- Excellent time management and organization, and highly adaptable.
- Flexibility and capability of working under pressure.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Coordinator/Order Taker - Room Service employer: The Hongkong and Shanghai Hotels, Limited
Contact Detail:
The Hongkong and Shanghai Hotels, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator/Order Taker - Room Service
✨Tip Number 1
Get to know the company! Research The Peninsula London and its Room Service department. Understanding their values and what makes them tick will help you tailor your approach during interviews.
✨Tip Number 2
Practice your menu knowledge! Familiarise yourself with the dishes and ingredients they offer. Being able to chat confidently about the menu will impress the interviewers and show you're ready to hit the ground running.
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've handled guest inquiries or complaints in the past. Highlighting your friendly and positive attitude will resonate well with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our award-winning group at The Peninsula London.
We think you need these skills to ace Coordinator/Order Taker - Room Service
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous roles you've had in luxury environments, especially in food and beverage. We want to see how your experience aligns with the high standards we uphold at The Peninsula London.
Know Your Menu: Demonstrate your knowledge of food and drink in your application. Mention any specific dishes or ingredients you’re familiar with, as this shows us you're ready to provide that tailored service our guests expect.
Be Personable: Since this role involves interacting with guests, let your personality shine through in your written application. A friendly tone can go a long way in showing us you’d fit right into our team!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your CV and ensures you’re considered for this fantastic opportunity at The Peninsula London.
How to prepare for a job interview at The Hongkong and Shanghai Hotels, Limited
✨Know the Menu Inside Out
Before your interview, make sure you have a solid understanding of the menu and its ingredients. This will not only impress the interviewers but also show that you're genuinely interested in providing exceptional service.
✨Practice Your Communication Skills
Since the role involves interacting with guests, practice how you would handle various scenarios, such as taking orders or addressing complaints. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Showcase Your Adaptability
The job requires flexibility and the ability to work under pressure. Be prepared to share examples from your past experiences where you've successfully managed stressful situations or adapted to changing circumstances.
✨Demonstrate Your Passion for Service
Express your enthusiasm for working in a luxury environment and your commitment to delivering high-quality service. Share stories that highlight your friendly nature and dedication to guest satisfaction.
