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- Tasks: Lead the Cigar Tasting Room, ensuring exceptional guest experiences and managing operations.
- Company: Join The Peninsula London, a prestigious hotel known for luxury and excellence.
- Benefits: Market-leading salary, service charge, and attractive perks await you.
- Why this job: Be part of a high-profile team and shape a unique cigar culture.
- Qualifications: 5 years in Cigar Lounge management with strong food and beverage knowledge.
- Other info: Dynamic role with opportunities to mentor and collaborate across departments.
The predicted salary is between 40000 - 50000 £ per year.
The Peninsula London is excited to announce that we are seeking a Cigar Tasting Room Manager; a Cigar professional to lead our Tasting Room. This critical role will drive operational excellence, while ensuring a personalised and engaging luxury experience.
Located on the 8th floor of The Peninsula London, our Cigar Tasting Lounge provides a relaxed and refined ambiance in which guests of the Hotel or Brooklands will be able to enjoy a finely curated choice of cigars from our humidor. The Cigar Lounge features a bespoke walk-in humidor with a great selection of Cuban and New World cigars, including rare, vintage and limited editions, with smoking on the terrace possible.
An exceptional opportunity to join our high-profile flagship hotel in London with market leading remuneration, service charge and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key accountabilities:- Always ensure the delivery of exceptional guest service by providing a friendly, yet discreet and unobtrusive service while keeping with the core Peninsula Service Principles.
- Stock and inventory management within the Tasting Lounge.
- Responsible for the efficient and courteous handling of guest inquiries.
- Establish and maintain colleague interactions with productive working relationships.
- Work closely with other departments such as Sales & Marketing or Retail Merchandising to conceptualize and implement dynamic marketing programmes to drive marketing/PR activities for the outlet.
- Coach, mentor and guide colleagues to curate a bespoke, market leading cigar culture and achieve optimal performance in all phases of service and job functions.
- Minimum 5 years relevant experience in a Cigar Lounge in a management role with similar standards and expectations (hotel based or standalone).
- All-encompassing food and beverage knowledge. London experience with great exposure to Cigar Lounge service.
- Excellent time management and organizational skills, highly adaptable, naturally positive.
- Fluent English communication proficiency. Expertise in a second language would be desirable.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Cigar Tasting Room Manager employer: The Hongkong and Shanghai Hotels, Limited
Contact Detail:
The Hongkong and Shanghai Hotels, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cigar Tasting Room Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and cigar industry. Attend events or join online forums where you can meet people who might know about openings or can refer you directly.
✨Tip Number 2
Show off your expertise! When you get the chance, share your knowledge about cigars and customer service during interviews or networking chats. This will help you stand out as a passionate candidate who truly understands the role.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out to The Peninsula London directly through our website. Express your interest in the Cigar Tasting Room Manager position and highlight how you can contribute to their luxury experience.
✨Tip Number 4
Prepare for the interview by practising common questions related to cigar management and guest service. Think about scenarios where you’ve excelled in these areas and be ready to share those stories!
We think you need these skills to ace Cigar Tasting Room Manager
Some tips for your application 🫡
Show Your Passion for Cigars: When writing your application, let your love for cigars shine through! Share your experiences and what makes you excited about managing a Cigar Tasting Room. We want to see that you're not just qualified, but genuinely enthusiastic about the role.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in cigar lounges or similar environments. We’re looking for specific examples of how you've delivered exceptional guest service and managed inventory effectively. Don’t be shy—show us what you’ve got!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep it professional. Use clear language and structure your application well. A personal touch can go a long way, so feel free to share a bit about yourself and why you’d be a great fit for our team at The Peninsula London.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our award-winning group!
How to prepare for a job interview at The Hongkong and Shanghai Hotels, Limited
✨Know Your Cigars
Make sure you brush up on your cigar knowledge before the interview. Be prepared to discuss different types of cigars, their origins, and what makes them unique. This will show that you're passionate about the role and can engage with guests on a deeper level.
✨Showcase Your Service Skills
Since this role is all about providing exceptional guest service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during the interview to demonstrate your commitment to luxury service.
✨Understand the Brand
Familiarise yourself with The Peninsula London's values and service principles. Knowing how they operate and what they stand for will help you align your answers with their expectations, making you a more attractive candidate.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their marketing strategies for the Cigar Lounge or how they envision the future of the cigar culture in their establishment. It shows your interest and enthusiasm for the role.