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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional dining experiences at The Lobby.
- Company: Join the prestigious Peninsula London, a flagship hotel with a stellar reputation.
- Benefits: Enjoy competitive pay, service charge, and attractive perks in a vibrant environment.
- Why this job: Be part of an award-winning team and elevate your hospitality career.
- Qualifications: 1 year experience in luxury dining; Michelin star experience is a plus.
- Other info: Fluent English required; second language skills are a bonus.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is excited to announce we are seeking an Assistant Manager for The Lobby Restaurant. This role will work closely with the Restaurant Manager to provide leadership to the team along with ensuring an exceptional culinary and theatrical experience to our guests.
Benefits
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market leading remuneration, service charge and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key accountabilities
- Ensuring the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in greeting, seating and waiting on all guests.
- Handling, or relaying to Lobby Director or Assistant Director F&B, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Understanding and accurately following the standard of sequence of service, pre-service and after-service procedures.
- Ensuring the highest level of Health and Safety and Hygiene are maintained, reporting employee and guest accidents, and responding properly to any hotel emergency.
- Establishing and maintaining outstanding colleague interactions with exceptional working relationships.
General requirements
- Minimum 1 year relevant experience in a Luxury Food & Beverage Outlet with similar standards and expectations (Hotel based or standalone) associated with relevant qualifications.
- Prior experience in a Michelin star restaurant would be advantageous.
- All-encompassing food and beverage knowledge.
- Excellent time management and organizational skills, highly adaptable, naturally positive.
- Fluent English communication proficiency; expertise in a second language would be desirable.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Assistant Restaurant Manager - The Lobby employer: The Hongkong and Shanghai Hotels, Limited
Contact Detail:
The Hongkong and Shanghai Hotels, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Restaurant Manager - The Lobby
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at The Peninsula or similar venues. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality during interviews! The Lobby is all about providing an exceptional experience, so let your passion for guest service shine through. Be yourself and share stories that highlight your skills and adaptability.
✨Tip Number 3
Research the restaurant's menu and service style before your interview. Knowing the ins and outs of what they offer will not only impress the hiring team but also show that you're genuinely interested in being part of their culinary journey.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining our award-winning team at The Lobby.
We think you need these skills to ace Assistant Restaurant Manager - The Lobby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Restaurant Manager role. Highlight any relevant experience in luxury food and beverage outlets, especially if you've worked in a Michelin star restaurant.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing exceptional guest service and your understanding of the culinary experience. Let us know why you’re excited about joining The Lobby at The Peninsula London.
Show Off Your Communication Skills: Since fluent English is a must, make sure your application is clear and well-written. If you speak another language, mention it! We love candidates who can connect with our diverse guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Lobby!
How to prepare for a job interview at The Hongkong and Shanghai Hotels, Limited
✨Know Your Menu Inside Out
Make sure you’re familiar with the restaurant's menu, including ingredients and preparation methods. This will not only impress your interviewers but also show that you’re genuinely interested in the role and the culinary experience they offer.
✨Showcase Your Guest Service Skills
Prepare examples of how you've provided exceptional guest service in the past. Think about specific situations where you went above and beyond to ensure a positive experience for customers, as this is crucial for the Assistant Manager role.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you’ve successfully managed or motivated a team in previous roles. Highlight any experiences where you resolved conflicts or improved team dynamics, as this will resonate well with the interviewers.
✨Understand Health and Safety Standards
Brush up on health and safety regulations relevant to the food and beverage industry. Be prepared to discuss how you’ve implemented these standards in past positions, as maintaining hygiene and safety is a key responsibility in this role.
