At a Glance
- Tasks: Be the friendly voice for customers, keeping them updated on their shutter orders.
- Company: Join a fast-growing family business that values customer care and teamwork.
- Benefits: Enjoy 22 days holiday, gym membership, private medical insurance, and a company pension.
- Other info: Work in a close-knit team with opportunities for personal growth and development.
- Why this job: Make a real difference in customers' lives while working in a supportive team environment.
- Qualifications: Great communication skills and a positive attitude; experience is a bonus but not essential.
The predicted salary is between 22050 - 26950 £ per year.
The Home Shutter Company is the fastest growing and most trusted window shutter company in the UK.
We've been doing this since 2017, and we run our own production line and showroom.
We're a family business, and it shows in how we work - we look after our customers properly, from the first enquiry through to years after installation.
The Role
Once a customer has placed an order, they need to hear from someone. That's this role.
You’ll be the main point of contact for customers after they’ve bought their shutters - keeping them updated on their order, booking in installations, and handling anything that comes up afterwards.
You’ll work closely with our production team, surveyors, and fitters to make sure everyone knows what's happening and when.
- What You’ll Be Doing
- Keeping customers informed on order progress, from confirmation through to fitting
- Booking and coordinating installation appointments with our fitting team
- Handling aftercare queries - from simple questions to following up on issues after fitting
- Managing complaints calmly and fairly, working to put things right
- Answering inbound calls and emails with a friendly, professional manner
- Liaising between customers, surveyors, production, and installers to keep everyone aligned
- Keeping accurate records of orders, bookings, and customer communications
- Spotting recurring issues and flagging them to the wider team
- What We’re Looking For
- Confident and comfortable on the phone
- A genuine ability to put customers at ease, even when something’s gone wrong
- Well organised, with an eye for detail when managing bookings and records
- A team player who can work well with fitters, surveyors, and colleagues across the business
- Previous experience in customer service, operations, or a similar coordination role is useful but not essential - attitude matters more to us
What We Offer
- 22 days + Bank holidays
- Company Pension
- Subsidised Gym Membership
- Adanola or Nike branded workwear
- A close-knit team and a business where you’ll see the difference your work makes
- Company events
- Company pension
- Private medical insurance
- Sick pay
Ability to commute/relocate
- Kings Langley, Hertfordshire: reliably commute or plan to relocate before starting work (required)
- #J-18808-Ljbffr
Customer Service & Operations Executive in Kings Langley employer: The Home Shutter Company Ltd
The Home Shutter Company is an exceptional employer, offering a supportive family business environment where every team member plays a vital role in delivering outstanding customer service. Located in Kings Langley, Hertfordshire, employees benefit from a close-knit team culture, generous perks such as a company pension, subsidised gym membership, and opportunities for personal growth, all while making a tangible impact on customer satisfaction and company success.
Contact Details:
The Home Shutter Company Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Executive in Kings Langley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Home Shutter Company Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Home Shutter Company Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Operations Executive in Kings Langley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Home Shutter Company Ltd:Your cover letter is your chance to shine! Tell us why you want to work at The Home Shutter Company Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Home Shutter Company Ltd!
How to prepare for a job interview at The Home Shutter Company Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
