At a Glance
- Tasks: Be the friendly face and voice for patients, managing appointments and enquiries.
- Company: Join The Hollies Medical Practice, a supportive team in Tamworth.
- Benefits: Enjoy NHS pension, sick pay, 25 days annual leave, and team events.
- Other info: Flexible shifts with opportunities for career growth in healthcare.
- Why this job: Make a difference in patient care while developing your communication skills.
- Qualifications: GCSE in English and customer service experience required.
The predicted salary is between 23382 - 28578 £ per year.
Job summary
Patient Services team member (Medical receptionist/call handler) - 25 hours as per rota pattern. Please note that the successful applicant will be issued a 'fixed rota pattern', which will consist of a variety of shifts between the hours of 7am - 6.30pm and must therefore be available to work during these hours. Shift details will be confirmed before interview.
Are you a positive, friendly and professional communicator, both in person and over the phone? If so, you might just be the right person for this role. We currently have an opportunity to work in our busy patient services teams, where you will be the first point of contact for patients attending the practice and on the phone. We are looking for an excellent communicator, with good IT and communication skills, to join our busy team. The Hollies is a friendly, high achieving practice based on the edge of Tamworth town centre and provides care to almost 15000 patients.
Main duties of the job:
- Greeting patients in a friendly manner and responding to their requests
- Arranging appointments for patients and signposting to relevant services
- Answering and dealing with telephone or face to face enquiries
- Liaising with Doctors, Nurses and other members of the team to provide a quality service for patients
We require you:
- To be computer literate
- To have the ability to communicate effectively and sensitively with staff and patients
- To work with confidential and sensitive information
- To ensure high levels of accuracy are maintained in all aspects of work
- To be confident to work independently and as part of a team
- The ability to handle pressure
- To be flexible and able to assist with holiday cover/absences
About us
Benefits include:
- NHS Pension scheme
- Sick pay scheme (after probationary period)
- Enhanced employee assistance programme
- Uniform
- Tea and Coffee provided
- Team building and social events
- Annual leave - 25 days plus bank holidays (pro rata), rising to 28 days after 5 years and 30 days after 10 years
Person Specification
Experience
- Essential: Experience of dealing with customers/patients
- Essential: Computer literate
- Desirable: Experience of working in general practice
Qualifications
- Essential: GCSE grade 5-9 in English
Employer details
Employer name: The Hollies Medical Practice
Address: Tamworth Health Centre, Upper Gungate, Tamworth, Staffs B79 7EA, United Kingdom
Employer's website: https://www.holliesmedical.co.uk
Patient services /Medical receptionist - 25 hours per week (Mon - Fri) in Tamworth employer: The Hollies Medical Practice
The Hollies Medical Practice is a friendly and high-achieving healthcare provider located on the edge of Tamworth town centre, serving approximately 15,000 patients. The practice is part of the Mercian Network and is committed to embracing new methods of working for the benefit of both staff and patients. With a focus on delivering high-quality care, it offers various roles including GPs, practice nurses, and advanced clinical practitioners.
Contact Details:
The Hollies Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient services /Medical receptionist - 25 hours per week (Mon - Fri) in Tamworth
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Patient services /Medical receptionist - 25 hours per week (Mon - Fri) in Tamworth
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at The Hollies Medical Practice, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at The Hollies Medical Practice
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at The Hollies Medical Practice.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at The Hollies Medical Practice.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at The Hollies Medical Practice can really resonate with interviewers and show your commitment to the field.
