TEMPORARY - Part Time (19 hours, 2 days) GP Receptionist in Sheffield

We are looking for a hardworking, highly motivated, and enthusiastic individual to join our busy, friendly reception and admin teams who can provide a high standard of administrative support, create great experiences for our patients and deliver effective results in all areas. Ideally, we are looking for someone with previous GP receptionist/administrator experience, with experience of using SystmOne; however, this is not essential. Full training will be provided.

Pace and dedication are key attributes needed by the post holder whilst a flexible approach to working is essential. The opening hours currently range between 08:00 am and 06:30 pm. Candidates must be flexible to cover annual leave and absence where necessary, with the addition of early opening and weekend clinics where needed. We are flexible in regards to working days as compressed or 5-day working weeks will be considered.

Main duties of the job:

• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
• Maintaining and monitoring the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Signpost patients to the correct service (Care Navigation).
• Generate computerised repeat prescriptions for signature by GP and via the Electronic Prescription Service (EPS), paying particular attention to accuracy.
• Initiate contact with and respond to requests from patients, team members and external agencies through a variety of access points.
• Read code data appropriately using SystmOne.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients' healthcare records as necessary.
• Administrative control of requests for information i.e. SAR, insurance/solicitors letters and DVLA forms.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.
• Undertake any other duties as may be determined from time to time which are commensurate with the range of activities described above.

About us:

We are a dynamic Training practice with over 10,900 patients, boasting an expanding multidisciplinary team, incredibly supportive nursing, management and administrative team and based in recently refurbished premises in Sheffield Centre. Consistently voted in the top of Sheffield's GP practices for patient care. We continue to develop our ways of work to best suit our patients, staff and the ever-changing needs of the world we live in. We are an active member of our community and PCN with a strong Training history, Care Home record and are involved in the development of shared clinical roles.

Person Specification:

• Professional Skills: Strong IT skills and working knowledge in the use of MS Office, Outlook and other productivity software tools. The ability to type competently and accurately.
• Other Requirements: Flexibility to work outside of core office hours. Maintain a flexible approach to work and the ability to adapt to a changing environment. Demonstrate motivation and enthusiasm. Able to work as part of a team and on own initiative. Ability to work under pressure. Computer literacy and keyboard skills including data input. Experience of working with the general public. Good communication skills, both written and verbal. Prioritisation and organisational skills.
• Qualifications: English and Mathematics GCSE Grade C or above. AMSPAR Receptionists Qualification. NVQ Level 2 in Health and Social Care.
• Experience: Experience of working with the general public. Ability to work under pressure. Computer literacy and keyboard skills including data input. Good communication skills, both written and verbal. Prioritisation and organisational skills. Able to work as part of a team and on own initiative. Maintain a flexible approach to work and the ability to adapt to a changing environment. Demonstrate motivation and enthusiasm. Experience of administrative duties in a Primary Care setting. Experience of working within a GP Practice/NHS. Experience of working in a Primary Care setting. Experience of using SystmOne software. Experience and awareness of using Read Codes.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.