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- Tasks: Join our friendly team to provide top-notch admin support and create great patient experiences.
- Company: Dynamic training practice in Sheffield, known for excellent patient care.
- Benefits: Flexible working hours, full training provided, and a supportive team environment.
- Why this job: Make a real difference in healthcare while developing your skills in a vibrant setting.
- Qualifications: Strong IT skills, good communication, and a passion for helping others.
- Other info: Opportunity for career growth in a supportive and evolving practice.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a hardworking, highly motivated, and enthusiastic individual to join our busy, friendly reception and admin teams who can provide a high standard of administrative support, create great experiences for our patients and deliver effective results in all areas. Ideally, we are looking for someone with previous GP receptionist/administrator experience, with experience of using SystmOne; however, this is not essential. Full training will be provided. Pace and dedication are key attributes needed by the post holder whilst a flexible approach to working is essential. The opening hours currently range between 08:00 am and 06:30 pm. Candidates must be flexible to cover annual leave and absence where necessary with the addition of early opening and weekend clinics where needed. We are flexible in regards to working days as compressed or 5-day working weeks will be considered.
Main duties of the job:
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
- Maintaining and monitoring the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Signpost patients to the correct service (Care Navigation).
- Generate computerised repeat prescriptions for signature by GP and via the Electronic Prescription Service (EPS), paying particular attention to accuracy.
- Initiate contact with and respond to requests from patients, team members and external agencies through a variety of access points.
- Read code data appropriately using SystmOne.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients' healthcare records as necessary.
- Administrative control of requests for information i.e. SAR, insurance/solicitors letters and DVLA forms.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Undertake any other duties as may be determined from time to time which are commensurate with the range of activities described above.
About us:
We are a dynamic Training practice with over 10,900 patients, boasting an expanding multidisciplinary team, incredibly supportive nursing, management and administrative team and based in recently refurbished premises in Sheffield Centre. Consistently voted in the top of Sheffield's GP practices for patient care. We continue to develop our ways of work to best suit our patients, staff and the ever-changing needs of the world we live in. We are an active member of our community and PCN with a strong Training history, Care Home record and are involved in the development of shared clinical roles.
Job responsibilities:
As above. Please also see attached Job Description and Personal Specification document. To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. The practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Person Specification:
Professional Skills:- Strong IT skills and working knowledge in the use of MS Office, Outlook and other productivity software tools.
- The ability to type competently and accurately.
- Flexibility to work outside of core office hours.
- Maintain a flexible approach to work and the ability to adapt to a changing environment.
- Demonstrate motivation and enthusiasm.
- Able to work as part of a team and on own initiative.
- Ability to work under pressure.
- Computer literacy and keyboard skills including data input.
- Experience of working with the general public.
- Good communication skills, both written and verbal.
- Prioritisation and organisational skills.
- English and Mathematics GCSE Grade C or above.
- AMSPAR Receptionists Qualification.
- NVQ Level 2 in Health and Social Care.
- Experience of working with the general public.
- Ability to work under pressure.
- Computer literacy and keyboard skills including data input.
- Good communication skills, both written and verbal.
- Prioritisation and organisational skills.
- Able to work as part of a team and on own initiative.
- Maintain a flexible approach to work and the ability to adapt to a changing environment.
- Demonstrate motivation and enthusiasm.
- Experience of administrative duties in a Primary Care setting.
- Experience of working within a GP Practice/NHS.
- Experience of working in a Primary Care setting.
- Experience of using SystmOne software.
- Experience and awareness of using Read Codes.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time, Flexible working, Compressed hours.
Full Time GP Receptionist in Sheffield employer: The Hollies Medical Centre
Contact Detail:
The Hollies Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time GP Receptionist in Sheffield
✨Tip Number 1
Get to know the practice! Research their values and recent achievements. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm for being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your flexibility! Since the role requires adaptability, be ready to share examples of how you've successfully handled changes or challenges in previous jobs. It’ll show you’re the right fit for their dynamic environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Full Time GP Receptionist in Sheffield
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our friendly team and making a difference for our patients.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially if you've worked in a GP practice or used SystmOne. Even if you haven't, share how your skills can contribute to our busy reception and admin teams!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Hollies Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a GP Receptionist. Familiarise yourself with tasks like managing appointments, handling patient queries, and using SystmOne. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a GP Receptionist, you'll be interacting with patients and team members regularly. During the interview, highlight your communication skills by providing examples of how you've effectively dealt with customers or resolved conflicts in previous roles. This will reassure them that you can create great experiences for their patients.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach to working hours and the ability to adapt to changing environments. Be prepared to discuss times when you've successfully adapted to new situations or worked collaboratively within a team. This will show that you can thrive in their dynamic practice.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the practice's culture, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if it's the right fit for you.
