Cafe Front of House Supervisor - Lower Stretton

As the Café Fo H supervisor, you will take ownership of the parts of Café operation, working closely with the wider management team to deliver exceptional food/drink, smooth service, and a positive team culture.

The Café Fo H Supervisor supports the Fo H Manager and Café Manager in overseeing daily operations, leading the front-of-house team, and ensuring excellent customer service.

This role is hands‑on and requires strong leadership, organisational skills, and a passion for hospitality.

A supervisor's job involvesmanaging day-to-day operations, including staff supervision, inventory control whilst maintaining shop presentation and cleanliness.

Key responsibilities include supporting a team, managing stock and deliveries, handling sales and cash, and ensuring a safe and compliant environment.

Job description and responsibilities

• 1. Staff and team management
• Supervise, motivate, train and develop team members
• Support Managers in work schedules to ensure adequate coverage.
• Brief the team on promotions, and policy changes.
• Delegate and communicate outstanding tasks
• Coach and manage training for employees for eg. HACCP/LOGIT/FLOW
• Provide feedback on employees for performance/probationary reviews
• Drive a positive, professional and supportive kitchen culture
• Use leadership and communication skills to delegate tasks accordingly
• Ability to work under pressure in a fast‑paced environment
• You will lead by example, keeping the team motivated, engaged, and focused during service
• You may be required to conduct one‑to‑one meetings with team members to provide feedback, support development, and address any performance, absence or wellbeing concerns
• 2. Inventory and stock control
• Monitor and maintain stock levels, including restocking displays and refrigerators.
• Ensure stock is rotated to maintain freshness and minimise waste.
• Order supplies from suppliers when needed.
• Monitor food lifecycle check eg. Temperature checks on delivery
• Monitor stock levels and assist with ordering and inventory control
• 3. Customer service and sales
• Provide excellent customer service, assist customers, and handle complaints professionally.
• Maintain high standards of customer service and product quality
• Operate the till, process sales, and perform end‑of‑day cash reconciliation.
• Manage online orders and delivery arrangements.
• Build positive relationships with regular customers
• Ensure the café environment is welcoming, clean, and organised in all areas
• 4. Operations and compliance
• Maintain a clean, hygienic, and safe environment according to health and safety guidelines.
• Ensure the kitchen complies with all relevant regulations for food safety, and general health and safety.
• Comply and monitor HACCP, LOGIT checks; ensure staff conduct required checks.
• Oversee opening and closing procedures
• Complying with HACCP procedures and daily Logit reports
• Ensure consistency during busy breakfast, brunch, and lunch services
• Assist with event planning, such as special dining, events or workshops.
• Collaborate with other departments and stakeholders to achieve business goals.
• Ensure proper use of personal protective equipment (PPE).
• Ensure cleaning schedule/temp checks are completed on time.
• Support quality control for food and beverage preparation, maintaining consistency
• Administration & Reporting
• Assist with cash handling, POS reconciliation, and daily reporting
• Support the Fo H/Café Manager with rostering and operational planning
• Communicate effectively with management regarding issues/improvements
• In the absence of the Fo H/Café Manager, you will act as the senior on duty, always maintaining professionalism and discretion and using positive, supportive terminology when representing the business
• Additional Duties
• Must be flexible to work weekends and across various sites within Cheshire

Come and join our award winning team, apply today!

• Cafe Front of House Supervisor - Lower Stretton
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