At a Glance
- Tasks: Provide excellent customer service and serve delicious food and drinks.
- Company: Join the vibrant team at Café Hollies in The Hollies Farm Shop.
- Benefits: Flexible hours, friendly environment, and opportunities to learn new skills.
- Other info: Perfect for those looking to gain experience in a fast-paced café setting.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: The Hollies Farm Shop - Lower Stretton
Type of contract: Full-Time / Part-Time
Reports to: Manager - Café Hollies
Key Responsibilities
- Customer Service
- Greet customers warmly and provide a friendly, welcoming experience
- Take customer orders accurately and efficiently
- Answer questions about menu items, ingredients, and allergens
- Handle customer payments with care and accuracy
- Resolve customer concerns politely and professionally
- Food & Beverage Service
- Prepare and serve coffee, tea, and other beverages to company standards
- Serve food items in accordance with food safety and hygiene standards
- Restock displays, fridges, and service areas as needed
- Cleanliness & Organization
- Maintain cleanliness of all cafe areas, including counters, equipment, indoor seating areas and external seating areas
- Follow health, safety, and hygiene regulations at all times, including wearing aprons, hair tied back, hand washing, no eating (hand to mouth)
- Assist with opening and closing duties, including Logit records
- Team Support
- Work collaboratively with baristas and kitchen staff
- Follow instructions from supervisors and managers
- Support smooth daily operations during busy periods
Skills & Qualifications
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic cash handling skills
- Good time management and attention to detail
Personal Attributes
- Friendly, approachable, and positive attitude
- Reliable and punctual
- Willingness to learn and take feedback
- Flexible availability, including weekends and bank holidays
Additional Duties
- Must be flexible to work weekends
- Clocking in and out on time
- Must adhere to the Company handbook standards
Please refer to The Company handbook for further details on The Hollies Value and Standards / Code of Conduct.
Front of House Assistant employer: The Hollies Farm Shop
At The Hollies Farm Shop, we pride ourselves on creating a warm and welcoming environment for both our customers and employees. As a Front of House Assistant, you will enjoy a supportive work culture that values teamwork and personal growth, with opportunities to develop your skills in customer service and food preparation. Located in the picturesque Lower Stretton, our café offers a unique setting where you can thrive while contributing to a community-focused business that prioritises quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into Café Hollies and soak up the atmosphere. Chat with staff and customers to get a feel for the place – it’ll help you connect during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a FoH Assistant and role-play them with a friend. This will help you feel more confident when answering questions about handling customer concerns.
✨Tip Number 3
Show off your flexibility! Make sure to highlight your availability during the interview. Mentioning your willingness to work weekends and bank holidays can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application:Make sure to tailor your CV and cover letter to highlight your customer service skills and any relevant experience. Mention specific examples that relate to the responsibilities listed in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and stick to the key points.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Hollies Farm Shop
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This includes knowing the ingredients, allergens, and any special items. Being able to discuss the menu confidently will show that you're genuinely interested in the role and ready to provide excellent customer service.
✨Show Off Your People Skills
As a Front of House Assistant, strong communication is key. During the interview, be prepared to demonstrate your interpersonal skills. Share examples of how you've successfully interacted with customers in the past, especially in challenging situations. A friendly and approachable attitude can go a long way!
✨Emphasise Your Team Spirit
Collaboration is crucial in a café environment. Highlight your ability to work well with others, especially under pressure. You might want to share a story about a time you supported a colleague or helped maintain smooth operations during a busy shift. This will show that you’re a team player who can contribute positively to the café atmosphere.
✨Be Ready for Practical Questions
Expect questions that assess your ability to handle cash and manage time effectively. Think about scenarios where you had to multitask or resolve a customer concern quickly. Practising these responses will help you feel more confident and prepared to tackle any practical aspects of the job during the interview.
