At a Glance
- Tasks: Lead a vibrant café team, ensuring exceptional service and quality food.
- Company: Join the Hollies Farm Shop, a dynamic and people-focused environment.
- Benefits: Enjoy employee discounts and on-site parking.
- Other info: Flexible hours with opportunities for personal growth and team development.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Previous café experience and strong leadership abilities required.
Full-Time - upto 45 hours per week.
Here at the Hollies Farm Shop we’re looking for a hands-on, people-focusedFOH/Kitchen Team Leadto join our vibrant team. This is a dynamic split role where you’ll lead both front-of-house service and support our kitchen team, ensuring every guest enjoys exceptional food and a warm, memorable experience.
You’ll be the link between the Front of house and kitchen pass, coordinating service, maintaining high standards, and motivating the team to deliver excellence. From distributing food and drinkto greeting guests with genuine warmth, you’ll set the tone for quality and hospitality.
As Shift leader youwill support the Café Manager in overseeing daily operations, leading the front-of-house team, and ensuring excellent customer service. This role is hands-on and requires strong leadership, organiastional skills, and a passion for hospitality.
Key Responsibilities:
Operations & Service
- Oversee day-to-day café operations, creating shift briefs to ensure smooth service
- Maintain high standards of customer service and product quality
- Oversee opening and closing procedures
- Complying with HACCP procedures and daily Logit reports
- Monitor stock levels, wastage and assist with ordering and inventory control
- Handle cash control, daily takings, and appropriate reporting
Team Leadership
- Lead, motivate, and support caféstaff during shifts
- Assist with staff training and onboarding
- Allocate duties and manage shift coverage
- Ensure team compliance with company policies and procedures
Customer Experience
- Handle customer feedback, complaints, and service issues professionally
- Build positive relationships with regular customers
- Ensure the café environment is welcoming, clean, and organised in all areas
Quality, Health & Safety
- Ensure compliance with food safety, hygiene, and workplace health and safety standards
- Monitor cleanliness and presentation of all front-of-house areas, including seatings areas
- Support quality control for food and beverage preparation, maintaining consistency
Administration & Reporting
- Assist with cash handling, POS reconciliation, and daily reporting
- Support the Café/takeaway Manager with rostering and operational planning
- Communicate effectively with management regarding issues or improvements
Skills & Qualifications:
- Previous experience in a café/takeaway role
- Strong leadership and communication skills
- Excellent customer service and problem-solving abilities
- Ability to work under pressure in a fast-paced environment
- Basic computer and POS system knowledge and willingness to learn
Personal Attributes:
- Professional, approachable, and confident leader
- Organised with strong attention to detail
- Reliable and flexible with availability (including weekends)
- Passionate about hospitality and team development
In the absence of the Café Manager, you will act as the senior on duty, always maintaining professionalism and discretion and using positive, supportive terminology when representing the business.
- You will be responsible for completing rota and payroll duties accurately and on time
- You will place orders efficiently, monitor stock levels, and minimize waste
- You will lead by example, keeping the team motivated, engaged, and focused during service
- You will conduct regular one-to-one meetings with team members to provide feedback, support development, and address any performance or wellbeing concerns
Benefits:
- Employee discount
- On-site parking
FoH Cafe - Team Leader employer: The Hollies Farm Shop
The Hollies Farm Shop is an excellent employer that values passion and dedication in its team members. With a focus on fresh, local cuisine, employees enjoy a vibrant work culture that fosters collaboration and creativity, alongside opportunities for personal and professional growth. Located in the picturesque Lower Stretton, our family-oriented business offers a supportive environment where your culinary skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land FoH Cafe - Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hollies Farm Shop. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hollies Farm Shop
Don't be shy about reaching out to The Hollies Farm Shop directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace FoH Cafe - Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hollies Farm Shop and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hollies Farm Shop
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
