At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and ensure smooth operations.
- Company: Join a vibrant farm shop on the High Street with a focus on community and quality.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Great chance to develop your skills and advance your career in a supportive setting.
- Why this job: Be part of a friendly environment where your leadership makes a real difference.
- Qualifications: Experience in retail or hospitality and a passion for customer service.
The predicted salary is between 20790 - 25410 £ per year.
Location: Hollies Farm on the High Street
Type of contract: Full-Time (45 hours)
Reports to: Store Manager
Role Purpose
To lead and support the Farm Shop & Front of House team in delivering excellent customer service while ensuring smooth day-to-day operations, high retail standards, and full compliance with food safety and company procedures.
Key Responsibilities
- Team Leadership
- Lead, motivate, and support the team during shifts, fostering a positive and professional environment
- Deliver shift briefs, ensuring priorities are understood and all areas are covered
- Allocate tasks and manage workflow to ensure efficient operations
- Support onboarding and training of new starters, including Flow training
- Ensure all team members are trained, confident, and compliant in allergen processes
- Address minor performance issues and elevate where necessary
- Ensure completion of daily and end-of-day tasks
- Customer Service & Front of House
- Set and uphold exceptional customer service standards across the team
- Lead by example in delivering a warm, friendly, and professional customer experience
- Act as the first point of contact for escalated customer concerns or complaints
- Ensure smooth front of house operations, including opening and closing procedures
- Maintain high standards of cleanliness and presentation across all customer areas, including the store entrance, indoor seating, and outdoor seating, ensuring coffee shop tables are cleared promptly
- Monitor customer toilets throughout the shift and ensure they are clean and well stocked
- Ensure the staff room is kept tidy and in good order
- Act as a point of contact for STAY accommodation guests when required
- Serve food and beverages in a timely manner
- Maintain high standards across all retail areas, ensuring shelves are stocked and well presented
- Carry out stock rotation and regular date checking
- Minimise waste through effective stock control and accurate processes
- Stock, Deliveries & EPOS
- Supervise accurate EPOS use and transactions
- Manage stock processes including transfers, adjustments, and stock takes
- Place daily orders responsibly to maintain availability and minimise waste
- Ensure wastage is recorded accurately on wastage sheets
- Oversee daily deliveries, including temperature checks
- Escalate discrepancies, quality concerns, or system issues promptly
- Cash Handling
- Take responsibility for end-of-day till reconciliation (cashing up)
- Ensure accuracy of cash handling and report any discrepancies
- Food Safety & Compliance
- Ensure full compliance with HACCP and food safety procedures
- Complete and oversee daily HACCP / Logit tasks and records
- Ensure allergen information is accurately communicated and followed at all times
- Maintain a clean, safe, and compliant working environment
- Communication & Performance
- Act as a key link between the store manager, other sites/departments and other team members
- Communicate clearly and efficiently to ensure alignment across the business
- Share updates, priorities, and feedback with the team and management
- Maintain professional and respectful communication standards with all team members at all times
- Monitor performance and support team development
- Identify and implement improvements to operations and service
Retail / FOH Supervisor - Highstreet in Crewe employer: The Hollies Farm Shop
The Hollies Farm Shop is an excellent employer that values passion and dedication in its team members. With a focus on fresh, local cuisine, employees enjoy a vibrant work culture that fosters collaboration and creativity, alongside opportunities for personal and professional growth. Located in the picturesque Lower Stretton, our family-oriented business offers a supportive environment where your culinary skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail / FOH Supervisor - Highstreet in Crewe
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Hollies Farm Shop, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Hollies Farm Shop!
We think you need these skills to ace Retail / FOH Supervisor - Highstreet in Crewe
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Hollies Farm Shop, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Hollies Farm Shop and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Hollies Farm Shop that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Hollies Farm Shop
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
