Housekeeper

Housekeeper

Alnwick Full-Time 20000 - 28000 £ / year (est.) No home office possible
The Hogs Head Inn

At a Glance

  • Tasks: Join our team to keep our rooms and public areas sparkling clean and welcoming.
  • Company: The Inn Collection Group is an award-winning pub company known for exceptional hospitality.
  • Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays at our inns.
  • Other info: Flexible hours available, perfect for balancing work with studies or family commitments.
  • Why this job: Be part of a friendly team that values respect and customer focus while making guests happy.
  • Qualifications: No specific experience needed, just a passion for cleanliness and a positive attitude.

The predicted salary is between 20000 - 28000 £ per year.

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

Benefits

  • Celebrate your birthday with an extra paid holiday.
  • Build your future with support from our Lead-Inn development program.
  • Take the time you need to rest and recharge; Paid Breaks are on us.
  • Enjoy 50% off food at any of our Inns.
  • Relax with a stay at any of our Inns during January, February, and March for just £1.
  • Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
  • Experience a spontaneous trip away with £50 on same day bookings.
  • It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
  • 24/7 confidential support is always there for you with our Employee Assistance Programme.
  • Tronc (…that’s tips to me and you).
  • Contribute to a company that gives back through our Give-inn back scheme.
  • Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

You’ll Fit Right Inn

At The Inn Collection Group, we are pubs with rooms—not just any rooms, but pristinely kept spaces, prepared for each guest to enjoy an unforgettable stay. This high standard is made possible by our dedicated and skilled housekeeping teams.

Responsibilities

A successful Housekeeper will be friendly and detail-oriented, able to remain calm under pressure and exceed guest expectations by responding promptly. As a key member of the Housekeeping team, you’ll work collaboratively, contributing to a positive and efficient work environment.

Your duties will include cleaning rooms to our high standards, ensuring public areas are clean and welcoming, and promptly reporting maintenance issues. You’ll follow safety guidelines, work to create memorable visits for our guests and manage your stocks of linen, towels, and room supplies effectively.

Qualifications

If you are reliable, have a passion for cleanliness, and take pride in creating comfortable spaces we think you’ll fit right inn.

*Age-related pay rates apply for Under 21s.*

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Housekeeper employer: The Hogs Head Inn

The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With generous benefits such as paid breaks, discounts on food and accommodation, and a supportive Lead-Inn development programme, employees are encouraged to grow and thrive in their roles. Located in stunning destinations across the North of England and Wales, team members enjoy a fulfilling work-life balance while contributing to an award-winning hospitality experience.
The Hogs Head Inn

Contact Detail:

The Hogs Head Inn Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Housekeeper

✨Tip Number 1

Familiarise yourself with the core values of The Inn Collection Group, such as respect and customer focus. During any interactions, whether in person or online, demonstrate how you embody these values in your work ethic.

✨Tip Number 2

Showcase your attention to detail by preparing examples of how you've maintained cleanliness and organisation in previous roles. This will help you stand out as a candidate who takes pride in their work.

✨Tip Number 3

Network with current employees or join relevant social media groups related to The Inn Collection Group. Engaging with their community can provide insights into the company culture and may even lead to referrals.

✨Tip Number 4

Be prepared to discuss how you handle pressure and maintain a positive attitude in challenging situations. Housekeeping can be demanding, so demonstrating your resilience and teamwork skills will be crucial.

We think you need these skills to ace Housekeeper

Attention to Detail
Time Management
Teamwork
Customer Service Skills
Ability to Work Under Pressure
Cleaning and Sanitation Knowledge
Problem-Solving Skills
Reliability
Communication Skills
Organisational Skills
Inventory Management
Adaptability
Safety Awareness

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for a Housekeeper at The Inn Collection Group. Tailor your application to highlight how your skills and experiences align with these requirements.

Craft a Personalised CV: Create a CV that showcases your relevant experience in housekeeping or similar roles. Emphasise your attention to detail, ability to work under pressure, and any previous customer service experience that demonstrates your commitment to guest satisfaction.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of The Inn Collection Group that resonate with you, such as their core values of respect and warmth, and explain how you embody these values in your work.

Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your professionalism and attention to detail.

How to prepare for a job interview at The Hogs Head Inn

✨Show Your Attention to Detail

As a Housekeeper, attention to detail is crucial. During the interview, highlight your ability to notice the small things that make a big difference in cleanliness and guest satisfaction. Share specific examples from past experiences where your keen eye for detail improved a guest's stay.

✨Demonstrate Your Team Spirit

The role requires collaboration with other team members. Be prepared to discuss how you work well in a team environment. Share stories that showcase your ability to support colleagues and contribute to a positive atmosphere, which aligns with the company's core values.

✨Prepare for Scenario Questions

Expect questions about how you would handle specific situations, such as dealing with a difficult guest or managing time effectively during busy periods. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills and calmness under pressure.

✨Express Your Passion for Cleanliness

Let your enthusiasm for maintaining high standards of cleanliness shine through. Talk about why you take pride in creating comfortable spaces and how this passion drives you to exceed guest expectations. This will resonate well with the company's commitment to exceptional hospitality.

Housekeeper
The Hogs Head Inn
Location: Alnwick

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