At a Glance
- Tasks: Welcome guests, take orders, serve food, and create memorable experiences.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, birthday holidays, 50% off food, and £1 stays in January-March.
- Other info: Located near Alnwick Castle, this role offers a fun, fast-paced environment.
- Why this job: Be part of a vibrant team that values warmth, respect, and customer happiness.
- Qualifications: A passion for hospitality and excellent customer service skills are essential.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
A silver award‑winner in the North East England Tourism Awards, The Hog’s Head Inn in Alnwick takes its name from the tavern in the Harry Potter books and films. Located just a few minutes’ drive from Alnwick Castle, which featured as Hogwarts in the first two films, the inn is ideally positioned near The Alnwick Garden, Alnmouth, and the stunning Northumberland National Park, offering a wealth of attractions and natural beauty right on the doorstep.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.
Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast‑paced environment, have a passion for customer service and are committed to delivering exceptional experiences, we think you’ll fit right inn…
Watch Megan's video to learn more about our front‑of‑house roles. https://careers.inncollectiongroup.com/join-inn
*Age‑related pay rates apply for Under 21s.*
Front of House Team Member in Alnwick employer: The Hogs Head Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits like paid breaks, generous discounts, and a supportive development programme, team members are empowered to thrive in their roles while enjoying the stunning surroundings of Alnwick. Join us at our award-winning pub, where your contributions are valued, and every day brings new opportunities to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Alnwick
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. During your interactions, whether in person or online, demonstrate how you embody these values in your approach to hospitality.
✨Tip Number 2
Research the local area around The Hog’s Head Inn and be prepared to discuss nearby attractions like Alnwick Castle and The Alnwick Garden. Showing knowledge about the location can impress your potential employers and highlight your enthusiasm for the role.
✨Tip Number 3
Engage with current employees on social media platforms or professional networks. Ask them about their experiences and what they love about working at The Inn Collection Group. This insider knowledge can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to showcase your customer service skills through examples from previous roles or experiences. Think of specific situations where you went above and beyond to ensure a positive experience for customers, as this aligns perfectly with the expectations for a Front of House Team Member.
We think you need these skills to ace Front of House Team Member in Alnwick
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what The Inn Collection Group is looking for in a Front of House Team Member. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV:Make sure your CV reflects your passion for hospitality and customer service. Include specific examples of how you've created memorable experiences for guests in previous roles.
Craft a Personal Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at The Inn Collection Group and how you align with their core values of respect, warmth, and honesty.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at The Hogs Head Inn
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy making people happy.
✨Demonstrate Team Spirit
As a Front of House Team Member, teamwork is crucial. Be prepared to discuss examples of how you've worked effectively in a team setting, showcasing your ability to collaborate and support your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or busy periods. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Research the Inn Collection Group
Familiarise yourself with the company’s values and mission. Understanding their commitment to exceptional hospitality and community involvement will help you align your answers with what they are looking for in a candidate.
