The Hogarth Health Club is currently looking for a full-time, mixed shift Front of House staff member. If you are keen to be a part of a vibrant team and ready to offer exceptional service to our members, working in a truly welcoming Health Club, then read on!
About Us
The Hogarth is a long-established, family-owned health and lifestyle club set in two acres of secluded grounds in the heart of Chiswick. With a warm, friendly, and genuinely welcoming atmosphere, we take great pride in the exceptional service we offer our members. We offer outstanding facilities including: A fully equipped gym; Tennis and squash courts; Swimming pool; Exercise studios - including Reformer Pilates; Lounge bar & restaurant; Beauty spa & alternative therapies clinic; Free private parking. We are currently looking for a full-time Front of House team member, working 40 hours per week, mixed shifts, to join our fantastic team.
About the job
This is a combined Front of House role. You will work within our restaurant / bar as well as a receptionist. You are the primary contact with our members and responsible for creating a great first impression, delivering excellent customer service at both the front desk and in our bar/cafe area.
Key Responsibilities
- Welcoming and greeting members and guests
- Answering calls promptly and politely
- Booking appointments and processing payments
- Maintaining front desk professionalism, offering a warm and professional welcome and service for our members
- Preparing and serving a variety of coffee beverages, serving food to customers in our recently refurbished restaurant
- Ensuring cleanliness of reception, bar and restaurant areas - ensuring consistent service and standards for our members
- Assisting with events and daily operations of bar/restaurant
- Creating a positive and friendly environment for members by engaging with them, checking back after meals are served and generally ensuring they feel welcome and a part of The Hogarth community.
What We’re Looking For
- Experience in customer-facing roles / hospitality within a premium environment
- Experience within a restaurant environment
- Strong administrative and computer skills
- High attention to detail - managing processes and standards consistently with immaculate presentation
- Excellent communication and telephone manner
- Ability to work independently and in a team - being adaptable and taking initiative
- Passion for delivering exceptional service
- Energetic, enthusiastic and reliable
- Confidence to engage with members
Benefits & Further Details
- Full-time: Mixed shifts with some early starts, evening and weekend work
- Training provided and opportunities for growth within a supportive team
- Access to our gym facilities and staff discounts on food, drink and other services.
Interested? Come and be part of a place where high standards meet a friendly, down-to-earth atmosphere. If you're passionate about people, hospitality and health & fitness, we’d love to hear from you.
