At a Glance
- Tasks: Be the friendly face of our aesthetics clinic, ensuring a seamless client experience.
- Company: Join a family-owned health club in beautiful Chiswick, focused on wellness and aesthetics.
- Benefits: Part-time hours with a supportive team and a vibrant work environment.
- Other info: Dynamic role with opportunities to grow within two respected wellness-focused businesses.
- Why this job: Make a real impact by enhancing client satisfaction in a premium setting.
- Qualifications: Previous reception or hospitality experience, excellent communication skills, and a passion for beauty.
The predicted salary is between 31500 - 38500 £ per year.
We are delighted to share an exciting part-time opportunity for a Receptionist to join our teams at The Door W4 and The Hogarth Medispa.
About Us
This role will allow you the unique opportunity to work across both The Door W4 and the Medispa, within The Hogarth Health Club. We are a long-established family-owned Club, set in two acres of beautiful, secluded grounds right in the heart of Chiswick. The Door W4 is a truly unique health, wellness and aesthetics space, specifically designed to help guests achieve their physical goals and aspirations in total comfort.
About the job
As Receptionist you are the first and ongoing point of contact for The Door W4 and spa clients, ensuring every interaction reflects our premium, personalised, and welcoming ethos. You will create a seamless and uplifting client experience by providing attentive care, accurate information, and smooth administrative support, while also supporting therapists and the wider team to maintain efficient operations.
CLIENT EXPERIENCE
- Ensure all interactions with members, guests and colleagues reflect the Club values – be a brand ambassador.
- Be present and aware of approaching clients as much as reasonably possible.
- Maintain music and atmosphere in the spa.
- Prepare facilities, robes, towels, and refreshments.
- Handle client interactions with due care – provide information, find out answers, or escalate accordingly.
- Invite feedback, signpost methods of contact.
- Maintain excellent personal presentation standards, including always wearing the correct uniform.
ADMINISTRATION
- Monitor and respond promptly to emails and calls.
- Create and update client accounts with accuracy and in accordance with Data Protection policies.
- Process vouchers for external clients in compliance with offer conditions.
- Organise treatment times and slots for spa days, balancing availability for members with client preferences.
- Record treatment notes where required, supporting therapists and maintaining client care continuity.
- Process payments for treatments, packages and retail purchases - promote and upsell where appropriate with client individuality in mind.
- Maintain individual therapist commission spreadsheets, cross-checking data with booking systems to submit accurate records to the Accounts team.
- Place orders with Accounts team or external suppliers.
BUSINESS SUPPORT
- Set up treatment rooms for therapists.
- Perform end of shift safety checks, such as ensuring wax pots and laser machines are switched off.
- Collaborate with the Communications team on promotional materials.
- Liaise between The Door W4 and MediSpa teams to avoid therapist conflicts and ensure smooth operations.
- Internally promote The Door W4 to existing MediSpa clients where appropriate.
- Liaise daily with Front of House and the Duty Manager to communicate items such as staffing, maintenance issues, and ongoing promotions.
- Proactively raise ideas to improve the MediSpa’s overall offering, including operational and aesthetic adjustments.
To succeed in this role you will have:
- A keen interest in the beauty and aesthetics industries.
- Excellent communication and customer service skills.
- A friendly, professional and well-presented manner.
- Strong organisational skills and attention to detail.
- The ability to multitask and remain calm under pressure.
- Ability to work with computer systems, send emails and manage online bookings.
- Previous reception or hospitality experience is a must.
This role is ideal for you if you enjoy working with people, have previous experience in a similar role, thrive in a dynamic setting and would like to be part of two respected, wellness-focused businesses.
Receptionist (Aesthetics Clinic) employer: THE HOGARTH HEALTH CLUB
At The Door W4 and The Hogarth Medispa, we pride ourselves on being a family-owned establishment that fosters a warm and welcoming work environment. Our commitment to employee growth is evident through our supportive culture and opportunities for professional development within the health and wellness sector. Working in the heart of Chiswick, you will enjoy a unique blend of nature and luxury, making every day at work not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Aesthetics Clinic)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at THE HOGARTH HEALTH CLUB and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist (Aesthetics Clinic)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at THE HOGARTH HEALTH CLUB that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at THE HOGARTH HEALTH CLUB.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at THE HOGARTH HEALTH CLUB get a sense of who you are beyond your experience!
How to prepare for a job interview at THE HOGARTH HEALTH CLUB
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at THE HOGARTH HEALTH CLUB and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
