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For Companies At a Glance
- Tasks: Welcome members, serve food and drinks, and create a friendly atmosphere.
- Company: Join The Hogarth, a family-owned health club with a vibrant community.
- Benefits: Part-time hours, training, gym access, and discounts on food and services.
- Other info: Great opportunities for growth in a supportive environment.
- Why this job: Be part of a welcoming team and make a positive impact on members' experiences.
- Qualifications: Experience in hospitality, strong communication skills, and a friendly attitude.
The predicted salary is between 12 - 15 £ per hour.
The Hogarth Health Club is currently looking for a part-time Front of House staff member, working Monday to Friday, 9am-2pm. If you are keen to be a part of a vibrant team and ready to offer exceptional service to our members, working in a truly welcoming Health Club, then read on!
About Us
The Hogarth is a long-established, family-owned health and lifestyle club set in two acres of secluded grounds in the heart of Chiswick. With a warm, friendly, and genuinely welcoming atmosphere, we take great pride in the exceptional service we offer our members. We offer outstanding facilities including a fully equipped gym; tennis and squash courts; swimming pool; exercise studios - including Reformer Pilates; lounge bar & restaurant; beauty spa & alternative therapies clinic.
About the job
This is a combined Front of House role. You will work within our restaurant/bar as well as a receptionist. You are the primary contact with our members and responsible for creating a great first impression, delivering excellent customer service at both the front desk and in our bar/cafe area.
Key Responsibilities
- Welcoming and greeting members and guests
- Answering calls promptly and politely
- Booking appointments and processing payments
- Maintaining front desk professionalism
- Preparing and serving a variety of coffee beverages, serving food to customers in our recently refurbished restaurant
- Ensuring cleanliness of reception, bar and restaurant areas
- Assisting with events and daily operations of bar/restaurant
- Creating a positive and friendly environment for members by engaging with them, checking back after meals are served and generally ensuring they feel welcome and a part of The Hogarth community
What We’re Looking For
- Experience in customer-facing roles / hospitality
- Experience within a restaurant environment
- Strong administrative and computer skills
- High attention to detail and immaculate presentation
- Excellent communication and telephone manner
- Ability to work independently and in a team
- Energetic, enthusiastic and reliable
- Confidence to engage with members
Benefits & Further Details
- Part-time: Monday to Friday, 9am-2pm
- Training provided and opportunities for growth within a supportive team
- Access to our gym facilities and staff discounts on food, drink and other services
Interested? Come and be part of a place where high standards meet a friendly, down-to-earth atmosphere. If you're passionate about people, hospitality and health & fitness, we’d love to hear from you.
Front of House Assistant employer: THE HOGARTH HEALTH CLUB
Contact Detail:
THE HOGARTH HEALTH CLUB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Hogarth Health Club. Familiarise yourself with their values and services so you can show them you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming atmosphere, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a Front of House role. Make sure you present yourself well and reflect the immaculate presentation that The Hogarth values. It shows you care about the role and the environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and working with people. A friendly tone can go a long way in making a great first impression.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles or hospitality. We’re looking for someone who can engage with our members, so share specific examples of how you've provided excellent service in the past.
Keep It Professional: While we love a friendly vibe, remember to maintain professionalism in your application. Use clear language, check for typos, and ensure your formatting is neat. This shows us that you pay attention to detail, which is super important for the Front of House role.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Hogarth and what we stand for.
How to prepare for a job interview at THE HOGARTH HEALTH CLUB
✨Know the Club Inside Out
Before your interview, take some time to research The Hogarth Health Club. Familiarise yourself with their facilities, services, and overall atmosphere. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about creating a welcoming environment, be prepared to share specific examples of how you've provided exceptional customer service in previous roles. Think about times when you went above and beyond for a customer and how that made a difference.
✨Dress to Impress
Presentation is key in a Front of House role. Make sure you dress smartly and appropriately for the interview. A polished appearance will reflect your attention to detail and professionalism, which are crucial for making a great first impression.
✨Engage and Be Enthusiastic
During the interview, don’t just answer questions—engage with your interviewers! Show enthusiasm for the role and the club. Ask thoughtful questions about the team and the work culture, as this demonstrates your eagerness to be part of their vibrant community.