We are seeking an enthusiastic and dedicated Front of House Staff, working full-time, mixed shifts, to join our friendly, vibrant team. You will play a crucial role in creating a welcoming atmosphere for our guests covering both Reception and Bar/restaurant duties, ensuring they receive exceptional service from the moment they arrive.
The Hogarth Health Club is a long-established, family owned health, wellness, and fitness company based in London, United Kingdom. Our mission is to provide top-tier health and fitness services to our members, promoting a holistic approach to well-being. We offer a range of amenities and programs designed to cater to the diverse needs of our clientele, creating an inclusive and welcoming environment.
Role Description
This is a combined Front of House role. You will work within our restaurant / bar as well as a receptionist. You are the primary contact with our members and responsible for creating a great first impression, delivering excellent customer service at both the front desk and in our bar/cafe area.
Key Responsibilities:
- Welcoming and greeting members and guests;
- Answering calls promptly and politely;
- Booking appointments and processing payments;
- Maintaining front desk professionalism, offering a warm and professional welcome and service for our members;
- Preparing and serving a variety of coffee beverages, serving food to customers in our recently refurbished restaurant;
- Ensuring cleanliness of reception, bar and restaurant areas - ensuring consistent service and standards for our members;
- Assisting with events and daily operations of bar/restaurant;
- Creating a positive and friendly environment for members by engaging with them, checking back after meals are served and generally ensuring they feel welcome and a part of The Hogarth community.
- You will also be required to assist with ad hoc events at the Club.
Requirements
- Experience in customer-facing roles / hospitality within a premium environment;
- Experience within a restaurant environment;
- Strong administrative and computer skills;
- High attention to detail - managing processes and standards consistently with immaculate presentation;
- Excellent communication and telephone manner;
- Ability to work independently and in a team - being adaptable and taking initiative;
- Energetic, enthusiastic and reliable;
- Confidence to engage with members.
If the above sounds exciting, you are interested in a full time role, and you feel you fit the requirements, then we look forward to receiving your application!
Here at The Hogarth Health Club we operate by our values of Pursuit of Excellence, Professionalism, Inclusivity and a Sense of Humour. We are dedicated to fostering an inclusive environment where everyone feels welcome. We encourage applications from candidates of all races, ethnicities, religions, genders, sexual orientations, ages, abilities, and socioeconomic backgrounds.
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