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For Companies At a Glance
- Tasks: Service and repair construction machinery while building strong customer relationships.
- Company: Dynamic company focused on hands-on engineering and customer support.
- Benefits: Health cash plan, enhanced leave, pension scheme, and discounts on shopping.
- Why this job: Enjoy variety and independence while making a real impact in the field.
- Qualifications: Recognised qualification in mechanics and experience with heavy construction equipment.
- Other info: Opportunities for career growth and participation in social activities.
The predicted salary is between 36000 - 60000 £ per year.
Are you an engineer who thrives on variety, independence and hands-on problem solving? We’re looking for a Field Service Engineer to join our team, supporting customers across North West London. This role is ideal for someone who enjoys being out in the field, building strong customer relationships and taking pride in delivering high-quality technical support.
About the Role
You will be responsible for servicing and repairing a wide range of construction machinery and equipment. Using both your mechanical expertise and computer-based diagnostic tools, you’ll ensure machines stay safe, reliable and productive for our customers. Alongside technical work, you’ll also look for opportunities to add value, recommend additional services and work closely with customer support teams and management to ensure a smooth, professional experience.
What You’ll Be Doing
- Carry out servicing, repairs and routine maintenance on construction machinery and associated equipment.
- Diagnose mechanical and electrical issues using technical knowledge and diagnostic software.
- Provide clear advice and guidance to customers on equipment condition and recommended actions.
- Work in a commercially aware way, spotting opportunities for additional service work and sharing these with customers and your Line Manager.
- Follow job quotes and time allocations, escalating any extra work needed.
- Install updated software versions as they are released.
- Complete real-time tablet reporting, including job details, timesheets and service records.
- Order required parts and return used parts cleanly and promptly at job completion.
- Be available for overtime and reasonable call-out requests.
- Attend relevant technical or product training to stay up to date.
Requirements – Skills and Experience
- A recognised qualification in Plant Maintenance, Agricultural or HGV Mechanics, or a related field (NVQ Level 3 or similar).
- Previous experience maintaining and repairing heavy construction equipment.
- Strong technical understanding of diesel engines, driveline systems, hydraulics, electrics and transmissions.
- Advanced fault-finding and diagnostic abilities.
- Able to communicate clearly with colleagues, managers and customers.
- Cost-aware approach to ensure efficient and profitable work.
- Strong problem-solving skills and an analytical mindset.
- Confident using computer systems and Outlook.
- Excellent attention to detail.
- Conscientious, reliable and trustworthy.
- Able to read and understand technical manuals and system information.
Desirable
- Welding and fabrication experience.
Benefits – What You’ll Receive
Taking Care of You
- Health Cash Plan with money back on prescriptions, dental appointments, glasses, physio and more.
- Free access to physiotherapy over phone or video.
- 24/7 private GP service.
- Additional wellbeing support and resources.
Life Outside of Work
- Enhanced sick pay for extra support when unwell.
- Enhanced maternity, paternity and adoption leave.
- IVF support, including paid time off for treatment and appointments.
- Retirement benefits, including phasedown days and bonus incentives.
Financial Extras
- Pension scheme with matched contributions up to 5 percent.
- Car leasing options through salary sacrifice.
- Cycle to Work scheme.
- Discounts on shopping, holidays, groceries and more.
Feeling Part of the Team
- Refer-a-friend bonus scheme.
- Long service awards starting at three years.
- Annual paid volunteering day.
- Christmas shutdown included within holiday entitlement.
- Opportunities to take part in employee groups, social activities and internal recognition programmes.
Field Service Engineer in Horsham employer: The HireWorks Ltd
Contact Detail:
The HireWorks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical expertise during interviews or networking chats. Bring along examples of past projects or challenges you've tackled – it’ll help you stand out as a hands-on problem solver.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, even if they’re not advertising a Field Service Engineer role. A friendly email expressing your interest can go a long way.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Field Service Engineer in Horsham
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical qualifications and hands-on experience in your application. We want to see how your background in plant maintenance or heavy construction equipment makes you the perfect fit for this role.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express your enthusiasm for the role and how you can add value to our team without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The HireWorks Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to construction machinery and equipment. Be ready to discuss your experience with diesel engines, hydraulics, and diagnostic tools. This will show that you’re not just a candidate, but someone who truly understands the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific situations where you diagnosed a problem or improved a process. This will demonstrate your analytical mindset and ability to think on your feet, which is crucial for a Field Service Engineer.
✨Communicate Clearly
Since this role involves interacting with customers, practice explaining technical concepts in simple terms. You might be asked to role-play a customer interaction during the interview, so being able to convey information clearly and confidently is key.
✨Be Commercially Aware
Familiarise yourself with the business side of things. Think about how you can spot opportunities for additional services while on the job. Showing that you understand the importance of being cost-aware and efficient will set you apart from other candidates.
