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- Tasks: Build strong customer relationships and provide tailored support in a fast-paced environment.
- Company: Join a dynamic manufacturing company in Cambridge with a supportive culture.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a profit share bonus.
- Why this job: Kickstart your career in customer service and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible working hours with a 12:30pm finish every Friday and excellent growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Together with our client we are looking for a positive and enthusiastic individual to join their Customer Service team in Cambridge. This is an excellent opportunity for someone looking to build a long-term career in a fast-paced manufacturing environment, working closely with both internal teams and external customers.
Key Responsibilities:
- Build and maintain strong relationships with customers via email and phone.
- Understand customer business needs and provide tailored support.
- Process customer orders and manage changes to purchase orders (rescheduling, rework, returns, repairs).
- Respond to customer queries and liaise with internal departments to resolve issues.
- Collaborate with Production and Purchasing teams to meet delivery commitments.
- Communicate order updates, delays, and schedule changes to customers and internal stakeholders.
- Raise credit and debit notes.
- Maintain accurate data across systems (pricing, quotes, RFQs, customer details, BOMs, drawings).
- Create and update customer quotations based on BOMs and drawings.
- Review and update the customer order book and communicate changes.
- Support sales forecasting and job costing activities.
- Attend and contribute to production meetings.
- Escalate potential issues to the line manager proactively.
- Assist with stock take and audits.
- Complete ad-hoc tasks as requested by the line manager.
Skills & Experience
Essential:
- Previous experience in a customer service, sales support, or account operations role.
- Highly organised with strong attention to detail.
- Proactive, self-motivated, and a confident problem solver.
- High competence in Microsoft Excel (essential).
- Strong communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Desirable:
- Experience in a manufacturing or technical environment.
- Understanding of technical drawings.
- SAP experience.
Benefits
- 25 days annual leave plus bank holidays (increasing to 30 days with long service)
- 12:30pm finish every Friday
- Private healthcare and dental cover
- Income protection
- 4x annual life assurance
- Discount platform
- Enhanced family leave
- Company events
- Employee Assistance Programme
- Profit share bonus
- Annual merit salary review
We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled.
Customer Service Specialist in Cambridge employer: The HireWorks Ltd
Contact Detail:
The HireWorks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your problem-solving skills with us.
✨Tip Number 3
Show off your enthusiasm! When you get that interview, let your passion for customer service shine through. We love seeing candidates who genuinely care about helping others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Service Specialist in Cambridge
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are genuinely excited about the role and the opportunity to help others.
Tailor Your Experience: Make sure to highlight your previous experience in customer service or account operations. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The HireWorks Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to build and maintain strong relationships with customers, as this role heavily relies on effective communication and problem-solving skills.
✨Familiarise Yourself with the Company
Research the company’s products and services, especially in the manufacturing sector. Knowing their business model and how they operate will help you tailor your responses and show genuine interest during the interview.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your organisational abilities and attention to detail. This could include how you've managed customer orders or resolved issues in previous roles, which is crucial for this position.
✨Practice Common Interview Questions
Anticipate questions related to handling customer queries and managing changes to orders. Practising your responses will help you feel more confident and articulate during the interview.
