Sales Telephone Account Manager

Are you a confident communicator who enjoys building relationships with existing customers and making cold calls to new prospects? Do you have a track record of using CRM software and data to guide sales strategy? The Hireman is an independent tool hire business providing construction equipment services to professional contractors working in London, the Home Counties and beyond. Established 40 years ago, in 1985, we’re proud of the reputation we\’ve built for outstanding service, high quality equipment, and a flexible approach. We believe we’re successful because we go out of our way to help our customers, and we provide our people with everything they need to do this and advance their own careers. As our internal Sales Account Manager, your key focus will be to develop new leads and strengthen relationships with our existing customer base. You\’ll work closely with our sales and operations teams to drive growth by improving customer engagement and generating new business opportunities. You’ll be based at our new Rochester depot in a modern, high specification office created to house internal sales, marketing, and our cross-hire desk. This is a varied, fast-paced role that combines proactive outbound engagement with internal sales and customer support. Ensuring that all customer enquiries are responded to promptly and effectively, with high-quality information to help deliver outstanding customer service. Proactively manage and grow a portfolio of accounts through regular outbound contact, ensuring they stay engaged and supported. Making outbound calls to dormant and lapsed accounts to re-engage or introduce services. Manage lead generation tools, identifying potential customers and new projects, making calls and booking appointments to create opportunities for the external sales team. Take ownership of our CRM system – maintaining data accuracy, driving usage across the team, and using insights to improve sales performance. Previous experience in account management, telesales, customer service, or internal sales (hire or construction industry preferred) Experience using CRM systems to manage pipelines and customer data A proactive, commercial approach with a focus on customer satisfaction A good level of IT literacy, especially Microsoft Office and phone/email communication Salary negotiable based on experience ~ Industry-leading commission/bonus scheme ~ Enhanced contributory Workplace Pension Scheme ~ Health Cash Plan ~25 days’ annual leave, plus bank holidays ~ Free equipment loans and staff discount on purchases ~ Fresh fruit, snacks, and drinks in the depots ~ Regular social events including annual summer and Christmas parties ~ A turkey or hamper at Christmas