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For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and drive sales growth through proactive outreach.
- Company: The Hireman is a reputable tool hire business serving contractors in London and beyond since 1985.
- Benefits: Enjoy flexible working, competitive salary, commission schemes, and 25 days' leave plus perks like free snacks.
- Why this job: Join a dynamic team in a modern office, where your efforts directly impact customer satisfaction and company success.
- Qualifications: Experience in account management or sales, with CRM proficiency and a customer-focused mindset required.
- Other info: Regular social events and a supportive culture make this a great place to grow your career.
The predicted salary is between 28800 - 48000 £ per year.
Are you a confident communicator who enjoys building relationships with existing customers and making cold calls to new prospects? Do you have a track record of using CRM software and data to guide sales strategy? The Hireman is an independent tool hire business providing construction equipment services to professional contractors working in London, the Home Counties and beyond. Established 40 years ago, in 1985, we’re proud of the reputation we’ve built for outstanding service, high quality equipment, and a flexible approach. We believe we’re successful because we go out of our way to help our customers, and we provide our people with everything they need to do this and advance their own careers.
As our internal Sales Account Manager, your key focus will be to develop new leads and strengthen relationships with our existing customer base. You’ll work closely with our sales and operations teams to drive growth by improving customer engagement and generating new business opportunities.
You’ll be based at our new Rochester depot in a modern, high specification office created to house internal sales, marketing, and our cross-hire desk. This is a varied, fast-paced role that combines proactive outbound engagement with internal sales and customer support.
- Ensuring that all customer enquiries are responded to promptly and effectively, with high-quality information to help deliver outstanding customer service.
- Proactively manage and grow a portfolio of accounts through regular outbound contact, ensuring they stay engaged and supported.
- Making outbound calls to dormant and lapsed accounts to re-engage or introduce services.
- Manage lead generation tools, identifying potential customers and new projects, making calls and booking appointments to create opportunities for the external sales team.
- Take ownership of our CRM system – maintaining data accuracy, driving usage across the team, and using insights to improve sales performance.
Previous experience in account management, telesales, customer service, or internal sales (hire or construction industry preferred).
Experience using CRM systems to manage pipelines and customer data.
A proactive, commercial approach with a focus on customer satisfaction.
A good level of IT literacy, especially Microsoft Office and phone/email communication.
Salary negotiable based on experience.
Benefits include:
- Industry-leading commission/bonus scheme
- Enhanced contributory Workplace Pension Scheme
- Health Cash Plan
- 25 days’ annual leave, plus bank holidays
- Free equipment loans and staff discount on purchases
- Fresh fruit, snacks, and drinks in the depots
- Regular social events including annual summer and Christmas parties
- A turkey or hamper at Christmas
Locations
Sales and Account Management Executive employer: The Hireman
Contact Detail:
The Hireman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Account Management Executive
✨Tip Number 1
Familiarise yourself with the construction equipment industry and the specific services offered by The Hireman. Understanding their offerings will help you engage more effectively with potential customers and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your cold calling skills by role-playing with a friend or colleague. This will help you build confidence and refine your pitch, making it easier to connect with new prospects when the time comes.
✨Tip Number 3
Get comfortable with CRM software if you aren't already. Familiarity with these tools will not only help you manage customer data effectively but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Network within the industry by attending relevant events or joining online forums. Building relationships with professionals in the field can lead to valuable insights and connections that may help you in your application process.
We think you need these skills to ace Sales and Account Management Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, account management, and customer service. Use specific examples that demonstrate your ability to build relationships and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention your experience with CRM software and how you've used data to drive sales strategies in previous positions.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your past roles. For example, mention any sales targets you exceeded or successful projects you managed that resulted in increased customer engagement.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a sales role.
How to prepare for a job interview at The Hireman
✨Showcase Your Communication Skills
As a Sales and Account Management Executive, strong communication is key. Be prepared to demonstrate your ability to engage with customers effectively, whether through role-playing scenarios or discussing past experiences where you successfully built relationships.
✨Familiarise Yourself with CRM Software
Since the role requires managing customer data and sales pipelines using CRM systems, make sure you can discuss your experience with these tools. Highlight specific examples of how you've used data to inform your sales strategies in previous roles.
✨Prepare for Outbound Engagement Questions
Expect questions about your approach to making cold calls and re-engaging dormant accounts. Prepare examples of how you've successfully turned leads into customers or revitalised lapsed accounts in the past.
✨Demonstrate a Customer-Centric Mindset
The company values outstanding customer service, so be ready to discuss how you prioritise customer satisfaction. Share instances where you went above and beyond to meet a customer's needs or resolve an issue.
