At a Glance
- Tasks: Coordinate customer service and logistics in a fast-paced hire environment.
- Company: Join The Hireman, a reputable independent tool hire company since 1985.
- Benefits: Enjoy 28 days holiday, health cash plan, and staff discounts.
- Other info: Dynamic team culture with opportunities for career development.
- Why this job: Be the go-to person for customers and help grow our business.
- Qualifications: Experience in hire control or customer service with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Do you thrive in a fast-paced hire environment where great customer service and teamwork make all the difference?
Are you organised, confident on the phone, and ready to be the go-to person for our customers?
We are looking for a hire desk professional from a tool, plant, access, or any other equipment hire background, who wants to develop their career and help us grow our business.
The Hiremanis a growing, independent tool hire company, supplying professional contractors across London, the Home Counties, and beyond.
Founded in 1985, we’ve built an excellent reputation for service, reliability, and going out of our way to help our customers.
We believe we’re successful because we make life easy for our clients – and we give our people the tools, trust, and support to make that happen.
What will I be doing?
As part of a depot-based office team, you will look after our customers and coordinate our service delivery, working closely with our workshop, warehouse and driving teams.
You will be involved in all the following activities
- Building and maintaining strong relationships with customers and providing expert advice on tool and equipment hire.
- Coordinating transport and logistics, acting as a key link between drivers and the depot to ensure efficient scheduling and delivery.
- Handling incoming enquiries and orders via phone and email, processing hire contracts, off-hires, and exchanges accurately.
- Working closely with the workshop and yard teams to manage stock and equipment availability.
- Contributing to process improvements, automation ideas, and smarter ways of working.
- Identifying and developing new business opportunities to support growth.
What do I need?
- Previous experience in a hire controller, hire desk, or customer service role (tool, plant or access industry, construction supply, or logistics preferred)
- Excellent communication and interpersonal abilities, confident liaising with customers, colleagues, and suppliers.
- A solid work history showing commitment, integrity, and progression.
- A proactive, customer-focused approach with the ability to multitask in a busy environment.
- Strong IT skills and attention to detail when processing orders.
- A team player who enjoys working collaboratively with others.
- A positive attitude, problem-solving mindset, and a good sense of humour.
What are we offering?
- Health cash plan with virtual GP service
- Enhanced contributory workplace pension scheme
- 28 days’ holiday (including bank holidays), rising to 33 days after five years’ service.
- Working hours of 7.30am – 5pm, Monday to Friday
- Company workwear, including PPE
- Fresh fruit, snacks, and drinks in the depot
- Free equipment loans and staff discount on purchases
- A Christmas turkey (or alternative seasonal gift)
- #J-18808-Ljbffr
Hire Controller – ME2 4QW in Rochester employer: The Hireman
The Hireman is an exceptional employer that values its employees by offering a competitive salary and a range of benefits, including a monthly bonus scheme and a health cash plan. With a strong focus on employee growth and a supportive work culture, this role in Kent allows you to thrive in an active outdoor environment while building meaningful customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller – ME2 4QW in Rochester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like The Hireman and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at The Hireman!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like The Hireman keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Controller – ME2 4QW in Rochester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to The Hireman:This is your chance to really connect with the team at The Hireman. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at The Hireman
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with The Hireman.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show The Hireman that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at The Hireman. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
