At a Glance
- Tasks: Coordinate customer service and logistics in a fast-paced hire environment.
- Company: Join The Hireman, a growing independent tool hire company with a stellar reputation.
- Benefits: Enjoy health cash plans, enhanced pension, 28 days holiday, and more perks.
- Other info: Dynamic team culture with opportunities for career development and fun workplace perks.
- Why this job: Be the go-to person for customers and help drive business growth.
- Qualifications: Experience in hire control or customer service, strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Do you thrive in a fast-paced hire environment where great customer service and teamwork make all the difference? Are you organised, confident on the phone, and ready to be the go-to person for our customers? We are looking for a hire desk professional from a tool, plant, access, or any other equipment hire background, who wants to develop their career and help us grow our business.
The Hireman is a growing, independent tool hire company, supplying professional contractors across London, the Home Counties, and beyond. Founded in 1985, we’ve built an excellent reputation for service, reliability, and going out of our way to help our customers. We believe we’re successful because we make life easy for our clients – and we give our people the tools, trust, and support to make that happen.
As part of a depot-based office team, you will look after our customers and coordinate our service delivery, working closely with our workshop, warehouse and driving teams. You will be involved in all the following activities:
- Building and maintaining strong relationships with customers and providing expert advice on tool and equipment hire.
- Coordinating transport and logistics, acting as a key link between drivers and the depot to ensure efficient scheduling and delivery.
- Handling incoming enquiries and orders via phone and email, processing hire contracts, off-hires, and exchanges accurately.
- Working closely with the workshop and yard teams to manage stock and equipment availability.
- Contributing to process improvements, automation ideas, and smarter ways of working.
- Identifying and developing new business opportunities to support growth.
What do I need?
- Previous experience in a hire controller, hire desk, or customer service role (tool, plant or access industry, construction supply, or logistics preferred).
- Excellent communication and interpersonal abilities, confident liaising with customers, colleagues, and suppliers.
- A solid work history showing commitment, integrity, and progression.
- A proactive, customer-focused approach with the ability to multitask in a busy environment.
- Strong IT skills and attention to detail when processing orders.
- A team player who enjoys working collaboratively with others.
- A positive attitude, problem-solving mindset, and a good sense of humour.
What are we offering?
- Health cash plan with virtual GP service.
- Enhanced contributory workplace pension scheme.
- 28 days’ holiday (including bank holidays), rising to 33 days after five years’ service.
- Working hours of 7.30am – 5pm, Monday to Friday.
- Company workwear, including PPE.
- Fresh fruit, snacks, and drinks in the depot.
- Free equipment loans and staff discount on purchases.
- A Christmas turkey (or alternative seasonal gift).
Hire Controller – Park Royal, NW10 7AW employer: The Hireman
The Hireman is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for those looking to advance their careers in the hire industry. Located in Park Royal, our team enjoys a collaborative environment with a focus on customer service excellence, alongside benefits such as a health cash plan, enhanced pension scheme, and generous holiday allowance. We believe in empowering our staff with the tools and trust they need to succeed, ensuring a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller – Park Royal, NW10 7AW
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Hireman. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries and orders over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked collaboratively in past roles. Highlighting your ability to coordinate with different teams will resonate well, especially since this role involves liaising with drivers and workshop staff.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Hire Controller – Park Royal, NW10 7AW
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in a hire environment. We want to see how you've built relationships and provided expert advice to customers in the past.
Be Organised and Detail-Oriented:Since you'll be coordinating logistics and managing orders, it's crucial to demonstrate your organisational skills. Share examples of how you've successfully managed multiple tasks while keeping everything on track.
Communicate Clearly:Your written application should reflect your excellent communication skills. Use clear and concise language, and don't forget to show a bit of your personality – we love a good sense of humour!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at The Hireman
✨Know Your Stuff
Make sure you brush up on your knowledge of tool and equipment hire. Familiarise yourself with the types of products the company offers and be ready to discuss how your previous experience aligns with their needs. This shows you're genuinely interested and prepared.
✨Show Off Your Customer Service Skills
Since this role is all about building relationships, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your proactive, customer-focused approach.
✨Be a Team Player
The Hireman values teamwork, so highlight your collaborative experiences. Talk about times when you worked closely with others to achieve a common goal, especially in a busy environment. This will show that you can thrive in their depot-based office team.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, growth opportunities, or their approach to customer service. This not only shows your interest but also helps you gauge if the company is the right fit for you.
