At a Glance
- Tasks: Manage the hire desk, ensuring excellent customer service and smooth operations.
- Company: Join The Hireman, a growing independent tool hire company with a stellar reputation.
- Benefits: Competitive salary, health cash plan, free tool hire, and regular social events.
- Other info: Enjoy a fun workplace with fresh snacks and opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact in the tool hire industry.
- Qualifications: Experience in tool hire or logistics, strong communication, and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an organised and customer-focused professional looking for your next opportunity within the tool hire industry?
We are looking for a Hire Desk Manager to join our Croydon depot and take responsibility for the day-to-day running of the hire desk, ensuring excellent customer service, smooth operational coordination, and efficient management of hire activity.
This is an ideal opportunity for someone with experience in tool hire, plant hire, construction supply, or logistics who enjoys working in a fast-paced environment and wants to grow within a successful independent business.
About us
The Hireman is a growing, independent tool hire company, supplying professional contractors across London, the Home Counties, and beyond.
Founded in 1985, we’ve built an excellent reputation for service, reliability, and going out of our way to help our customers.
We believe we’re successful because we make life easy for our clients – and we give our people the tools, trust, and support to make that happen.
The role
Based at our Croydon depot, the Hire Desk Manager will play a key role in supporting the smooth day-to-day operation of the depot.
Working closely with the Head of Depot Operations and the wider depot team, you will manage hire enquiries, coordinate equipment availability, support customer accounts, and ensure the efficient administration of hires, off-hires, and deliveries.
This is a hands‑on and varied role that requires strong communication, organisation, and customer service skills, along with the ability to work effectively under pressure.
Key responsibilities will include;
- Managing the day-to-day operation of the hire desk
- Handling customer enquiries, quotations, and hire bookings
- Coordinating deliveries, collections, and equipment availability
- Building and maintaining strong customer relationships
- Ensuring accurate processing of hires, off-hires, invoices, and related administration
- Supporting depot operations and working closely with drivers, fitters, and the wider depot network
- Assisting with stock control and fleet utilisation
- Maintaining high levels of customer service and operational efficiency
- Supporting compliance with company procedures and operational standards
- Contributing to process improvements and efficient ways of working
- What we’re looking for
- Proven track record in a depot or branch (tool, plant or access industry, construction supply, or logistics preferred).
- A solid work history showing commitment, integrity, and progression.
- Excellent communication and interpersonal abilities, confident liaising with customers, colleagues, and suppliers.
- A customer-focused and professional approach
- Good IT skills and administration skills
- A positive attitude, problem-solving mindset, and a good sense of humour.
- The ability to work effectively in a fast-paced environment
- A proactive attitude and willingness to support the wider team
What We Offer
- Excellent salary (negotiable depending on experience).
- Enhanced contributory Workplace Pension.
- Health Cash Plan with virtual GP service.
- 7.30am - 5pm Monday to Friday working hours.
- Free tool hire for personal use and staff discount on purchases.
- Fresh fruit, snacks, and drinks in our depots.
- Regular social events and company parties.
- A Christmas turkey (or alternative seasonal gift).
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager- Croydon, CR0 3YH
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like The Hireman and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at The Hireman!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like The Hireman keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Desk Manager- Croydon, CR0 3YH
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to The Hireman:This is your chance to really connect with the team at The Hireman. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at The Hireman
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with The Hireman.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show The Hireman that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at The Hireman. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
