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- Tasks: Lead a vibrant hospitality team and create unforgettable guest experiences.
- Company: Join the Matcham Hospitality team at the iconic Hippodrome.
- Benefits: Enjoy discounts, enhanced pay, and mental health support.
- Other info: Flexible hours and a fun atmosphere await you!
- Why this job: Be part of an exciting environment with opportunities for career growth.
- Qualifications: Passion for customer service and ability to thrive in fast-paced settings.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a talented Assistant Hospitality Manager to work in the Matcham Hospitality team, home of Magic Mike Live, Penny Bar and Permission who will be dedicated to the Hippodrome with a desire to develop your career. You'll be responsible for managing the hospitality team, as well as creating, and maintaining a warm and welcoming atmosphere for our guests.
Key Responsibilities:
- Support delivery of strategic initiatives and ensure policies/procedures are in place
- Maintain and improve customer service standards and overall customer journey
- Identify and implement operational improvements to enhance customer experience
- Manage daily operations, including records, cash handling, and reporting
- Monitor service quality, costs, and efficiency, implementing improvements where needed
- Support training and development of team members
- Maintain strong communication across teams and management
What We're Looking For:
- Strong understanding of customer service excellence
- Ability to work in a fast-paced, high-energy environment
- A positive, professional and results-driven approach
- Flexibility to work late nights and weekends
What We Offer:
- Inclusion in the hospitality tronc
- 50% discount in the Hippodrome Casino's restaurants & bars
- 30% off Magic Mike Live tickets for friends and family
- Enhanced maternity & paternity pay
- Mental health and wellbeing support through our Employee Assistance Programme
- Access to discounts for many retailers, leisure, food and entertainment establishments
- Season ticket loans
- Salary exchange Cycle to Work & Tusker electric vehicle schemes
- Excellent foreign exchange rates
- Life assurance
- Company pension
Assistant Hospitality Manager in Slough employer: The Hippodrome Casino
Contact Detail:
The Hippodrome Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at places you admire. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Stay flexible and open-minded! The hospitality world is fast-paced, so being adaptable can set you apart. Highlight your ability to handle challenges and keep a positive attitude during interviews.
We think you need these skills to ace Assistant Hospitality Manager in Slough
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about creating a warm and welcoming atmosphere for our guests.
Highlight Relevant Experience: Make sure to showcase any previous experience in hospitality or customer service roles. We’re looking for someone who understands the ins and outs of delivering excellent service, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific responsibilities from the job description that excite you and how your skills align with what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Hippodrome Casino
✨Know Your Customer Service Inside Out
As an Assistant Hospitality Manager, you'll need to demonstrate a strong understanding of customer service excellence. Brush up on the latest trends in hospitality and think of examples from your past experiences where you went above and beyond for guests. This will show your passion for creating a welcoming atmosphere.
✨Showcase Your Team Management Skills
You'll be managing a hospitality team, so be prepared to discuss your leadership style. Think about how you've supported team development in previous roles. Share specific instances where you trained or motivated team members, as this will highlight your ability to foster a positive work environment.
✨Be Ready for Fast-Paced Scenarios
The hospitality industry can be hectic, especially in a vibrant setting like the Hippodrome. Prepare for situational questions that test your ability to handle pressure. Consider scenarios where you successfully managed multiple tasks or resolved conflicts quickly, showcasing your adaptability and quick thinking.
✨Communicate Effectively
Strong communication is key in this role. During the interview, practice clear and concise responses. Be ready to discuss how you maintain communication across teams and management. Highlight any tools or methods you've used to ensure everyone is on the same page, as this will demonstrate your organisational skills.