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For Companies At a Glance
- Tasks: Ensure safety and security while providing excellent customer service in a vibrant venue.
- Company: Join the dynamic team at The Hippodrome Casino, a leading entertainment venue.
- Benefits: Enjoy discounts, mental health support, and a company pension.
- Why this job: Be part of an exciting environment where you can make a real difference.
- Qualifications: Must have a valid SIA Door Supervisor Licence and great communication skills.
- Other info: Flexible shifts with opportunities for career growth in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a vigilant, confident, and customer-focused Security Officer to join our experienced team. You’ll be responsible for ensuring the safety and security of the venue, protecting guests and staff, and supporting the smooth running of operations across the building while complying with the Gambling Act 2005, Licensing Act 2003 and other relevant legislation and guidance.
Key Responsibilities
- Monitor guest activity and respond to incidents calmly and professionally.
- Carry out regular patrols and maintain a visible presence throughout the venue.
- Deliver excellent customer service and resolve complaints and issues between customers and staff.
- Assist with access control, crowd management, and emergency procedures.
- Liaise with other departments to support guest service and operational needs.
- Complete incident reports and maintain accurate records.
- Uphold policy, licensing and regulatory standards at all times.
What We’re Looking For
- Valid SIA Door Supervisor Licence is essential, with previous casino or nighttime economy experience being advantageous.
- Excellent communication and conflict resolution skills.
- A calm, professional, and approachable manner.
- Ability to work effectively in a fast-paced, high-profile environment.
- Flexibility to work 12-hour shifts across a rotation that includes nights, weekends and bank holidays.
- You must be over 18 years of age.
What we offer
- Additional tronc monthly payments.
- 50% discount in the Hippodrome Casino's restaurants & bars.
- 30% off Magic Mike Live tickets for friends and family.
- Enhanced maternity & paternity pay.
- Mental health and wellbeing support through our Employee Assistance Programme.
- Access to discounts for many retailers, leisure, food and entertainment establishments.
- Season ticket loans.
- Salary exchange Cycle to Work & Tusker electric vehicle schemes.
- Excellent foreign exchange rates.
- Life assurance.
- Company pension.
Security Officer employer: The Hippodrome Casino
Contact Detail:
The Hippodrome Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can really boost your chances of landing that Security Officer role.
✨Tip Number 2
Prepare for the interview by brushing up on your conflict resolution skills. Think of examples from your past experiences where you handled difficult situations calmly and professionally. This will show you're the perfect fit for the role!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As a Security Officer, you'll be interacting with guests regularly, so be ready to discuss how you've resolved complaints or improved guest experiences in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Show Your Vigilance: When writing your application, make sure to highlight your attention to detail and ability to monitor guest activity. We want to see how you can keep a watchful eye while maintaining a friendly approach.
Customer Service is Key: Don’t forget to emphasise your customer service skills! Share examples of how you've resolved complaints or handled difficult situations in the past. We love candidates who can keep things calm and professional.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Hippodrome Casino
✨Know Your Legislation
Familiarise yourself with the Gambling Act 2005 and Licensing Act 2003. Being able to discuss these laws confidently will show that you understand the legal framework of the role and can uphold policy standards.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled difficult situations or resolved conflicts in the past. Highlighting your ability to maintain a calm and professional demeanour while providing excellent customer service is key for this role.
✨Demonstrate Vigilance and Proactivity
Think of scenarios where you had to monitor activities or respond to incidents. Be ready to explain how you would maintain a visible presence and ensure safety, as this is crucial for a Security Officer.
✨Ask Insightful Questions
Prepare thoughtful questions about the venue's security protocols or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
