At a Glance
- Tasks: Deliver high-quality poker games and ensure fairness in a vibrant casino environment.
- Company: Join London’s best poker deck at the Hippodrome Casino.
- Benefits: Enjoy discounts, mental health support, and a company pension.
- Other info: Flexible night shifts and great opportunities for career growth.
- Why this job: Be part of an exciting team and enhance your poker skills while having fun.
- Qualifications: Two years of poker dealing experience and strong knowledge of game rules.
The predicted salary is between 25000 - 30000 £ per year.
Our Poker Deck is London’s best and we’re looking for a skilled and confident Trainee Senior Poker Dealer/Cashier to join the team. You’ll be responsible for delivering high-quality poker games, ensuring fairness, accuracy, and that all games and activities are run within the structure and rules of the LCCP.
Key Responsibilities
- Support the day-to-day operation of the poker room.
- Ensure gaming is conducted fairly and in accordance with company procedures.
- Process player transactions and manage cash desk activities.
- Assist with tournament registration, administration, and prize distribution.
- Provide excellent customer service, including greeting and seating players.
- Monitor games, resolve routine issues, and support dealers and supervisors.
- Maintain accurate records and report incidents or procedural breaches.
- Ensure poker room equipment and work areas are organised and operational.
What We’re Looking For
- Two years of experience dealing poker games in a busy casino environment.
- Strong knowledge of poker rules, hand rankings, and game flow.
- Excellent numeracy, concentration, and attention to detail.
- Confident communication and interpersonal skills.
- Ability to remain calm under pressure and manage high-stakes games.
- Flexibility to work night shifts and weekends.
- You must be over 18 years of age.
What We Offer
- Inclusion in the poker tronc.
- 50% discount in the Hippodrome Casino's restaurants & bars.
- 30% off Magic Mike Live tickets for friends and family.
- Enhanced maternity & paternity pay.
- Mental health and wellbeing support through our Employee Assistance Programme.
- Access to discounts for many retailers, leisure, food and entertainment establishments.
- Season ticket loans.
- Salary exchange cycle to work & Tusker electric vehicle schemes.
- Excellent foreign exchange rates.
- Life assurance.
- Company pension.
Trainee Senior Poker Dealer/Cashier in London employer: The Hippodrome Casino
Join the vibrant team at London’s premier poker venue, where we prioritise a supportive work culture and employee growth. As a Trainee Senior Poker Dealer/Cashier, you will benefit from competitive perks such as discounts at our restaurants and bars, mental health support, and opportunities for career advancement in a dynamic environment. With a focus on fairness and excellence, we ensure that our employees thrive while delivering top-notch gaming experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Senior Poker Dealer/Cashier in London
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like The Hippodrome Casino.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at The Hippodrome Casino.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like The Hippodrome Casino that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to The Hippodrome Casino, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Senior Poker Dealer/Cashier in London
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at The Hippodrome Casino, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at The Hippodrome Casino. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at The Hippodrome Casino.
How to prepare for a job interview at The Hippodrome Casino
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show The Hippodrome Casino that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at The Hippodrome Casino and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
